Quality policy

In quality management system, a quality policy is a document developed by management to express the directive of the top management with respect to quality. <ref>''ISO 9000 quality systems handbook'' by David Hoyle 2005 {{ISBN|0-7506-6785-0}} page 234</ref><ref>''Project Management: A Systems Approach to Planning, Scheduling, and Controlling'' by Harold Kerzner 2009 John Wiley {{ISBN|978-0-470-50383-6}} Section 2.7</ref> Quality policy management is a strategic item.<ref>''TQM in action: a practical approach to continuous performance improvement'' by John Pike, Richard Barnes 1998 {{ISBN|0-412-71530-9}} page 148</ref>

Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies.<ref>''ISO 9001:2000: a practical quality manual explained'' by Kevin R. Grimes 2002 {{ISBN|0-87389-555-X}} page 23</ref>

==See also== * ISO 9000 * Quality circle * Total quality management

==References== {{Reflist}}

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Category:Quality management