{{Short description|Official digital services portal of the Albanian government}} {{Lowercase title}} {{Infobox organization | name = e-Albania | image = File:E-Albania.svg | image_border = | image_size = 150px | image_alt = | caption = | type = E-government | status = | location = Tirana | region_served = Republic of Albania | language = Albanian | website = [https://e-albania.al/ www.e-albania.al] | parent_organization = National Agency for Information Society (AKSHI) | subsidiaries = Diella }}
'''e-Albania Electronic Services Platform''', commonly known as '''e-Albania Platform''' or simply '''eAlbania''', is the official online portal of the Government of Albania, designed to provide citizens and businesses with access to a wide range of public administrative services. Launched in 2015 and developed by the National Agency for Information Society (AKSHI), the platform aims to streamline government services by enabling users to access information, submit applications, and request official documents electronically.<ref>{{Cite web |title=Prezantohet e-Albania, ja se çfarë ofron portali unik qeveritar |url=https://www.panorama.com.al/prezantohet-e-albania-ja-se-cfare-ofron-portali-unik-qeveritar/ |website=Panorama |date=2015-05-19 |access-date=2025-07-24 |language=sq}}</ref>
e-Albania offers over 400 services, ranging from personal identification requests to business permits and tax-related services. The platform promotes transparency, reduces bureaucratic delays, and allows citizens to interact with government institutions from anywhere. It is accessible via its official website and mobile applications, in both Albanian and English.<ref>{{Cite web |title=Portali e-Albania, Karçanaj për A1: Brë Report, brenda 2016-s 400 shërbime |url=https://shqiptarja.com/lajm/portali-e-albania-karcanaj-per-a1-br-report-brenda-2016-s-400-sherbime |website=Shqiptarja.com |access-date=24 July 2025 |language=sq}}</ref><ref>{{Cite web |title=Prezantohet e‑Albania, ja se çfarë ofron portali unik qeveritar |url=https://www.panorama.com.al/prezantohet-e-albania-ja-se-cfare-ofron-portali-unik-qeveritar/ |website=Panorama |date=2015-05-19 |access-date=2025-07-24 |language=sq}}</ref>
It is supported by modern technologies to ensure security, efficiency, and a user-friendly navigation experience. The platform is considered a key milestone in Albania’s digital transformation and e-governance initiatives.<ref>{{Cite web |title=Platforma eAlbania |url=https://e-albania.al/ |language=sq |access-date=7 December 2024 |archive-date=8 December 2024 |archive-url=https://web.archive.org/web/20241208043424/https://e-albania.al/ |url-status=dead }}</ref><ref>{{Cite journal |last=Syziu |first=Monika Kolleshi |last2=Botusha |first2=Besmira |date=2025-03-25 |title=The E-Albania Portal and its Role in Digital Transformation |url=https://www.journal-uamd.org/ |journal=Interdisciplinary Journal of Research and Development |language=en |volume=12 |issue=1 |pages=180 |doi=10.56345/ijrdv12n122 |issn=2313-058X|url-access=subscription |doi-access=free }}</ref>
== Legal framework and functions == The e-Albania platform operates under the legal framework of Albanian law regulating electronic communications and public digital services. Its functions, responsibilities, and the regulation of digital public services are established by the relevant legislation.<ref>{{Cite web |url=https://akep.al/wp-content/uploads/2024/10/ligj-2024-05-30-54.pdf |title=Ligji Nr. 54/2024 – Për Komunikimet Elektronike në Republikën e Shqipërisë |website=AKEP |format=PDF |access-date=15 September 2025 |language=sq}}</ref><ref>{{Cite web |url=https://akshi.gov.al/wp-content/uploads/2019/10/Ligji-Nr.46-2015-P%C3%ABr-Sh%C3%ABrbimet-Postare-n%C3%AB-Republik%C3%ABn-e-Shqip%C3%ABris%C3%AB.pdf |title=Ligji Nr. 46/2015 – Për Shërbimet Postare në Republikën e Shqipërisë |website=AKSHI |format=PDF |access-date=15 September 2025 |language=sq}}</ref>
==Diella virtual assistant== In 19 January 2025, the National Agency for Information Society (AKSHI) introduced ''Diella'', a virtual assistant integrated into the e-Albania platform and developed by its Artificial Intelligence Laboratory. Designed to provide real-time guidance to users navigating public services and documentation online,<ref>{{Cite web |title=Rama prezanton “Diellën”, zadrimoren e inteligjencës artificiale që do të shërbejë në e-Albania |url=https://kohajone.com/politike/rama-prezanton-diellen-zadrimoren-e-inteligjences-artificiale-qe-do-te-sherbeje-ne-e-albania/ |website=Koha Jonë |date=23 July 2025 |access-date=24 July 2025 |language=sq}}</ref> Diella quickly became a central tool of the government's digital infrastructure. In September 2025, Prime Minister Edi Rama elevated Diella to the role of Albania's first virtual cabinet minister, assigning it responsibility for public procurement. The system is expected to progressively assume control over the evaluation and awarding of public contracts, with the stated aim of reducing corruption in government tenders.<ref>{{cite web | last=Henley | first=Jon | title=Albania puts AI-created ‘minister’ in charge of public procurement | website=The Guardian | date=2025-09-11 | url=https://www.theguardian.com/world/2025/sep/11/albania-diella-ai-minister-public-procurement | access-date=2025-09-11}}</ref><ref>{{cite web | title=Albania appoints AI bot as minister to tackle corruption | website=Reuters | date=2025-09-11 | url=https://www.reuters.com/technology/albania-appoints-ai-bot-minister-tackle-corruption-2025-09-11/ | access-date=2025-09-11}}</ref>
== External links == * [https://e-albania.al/ Official website] {{Webarchive|url=https://web.archive.org/web/20241208043424/https://e-albania.al/ |date=8 December 2024}}
== References == {{Reflist}}
Category:Government of Albania Category:E-government in Albania Category:Government services portals Category:Albanian websites