{{Short description|Technology that allows interactions on a telephone and a computer to be coordinated}} {{about|computer telephony integration|cyber threat intelligence|Cyber threat intelligence|the telephony API in Microsoft Windows|Telephony Application Programming Interface}}
'''Computer-telephony integration''', also called '''computer–telephone integration''' or '''CTI''', is a general term for technologies that coordinate interactions between telephones and computers. <ref name=sa>{{cite magazine |author=<!-- not stated --> |date=1 November 1999 |title=What is CTI (computer telephony integration)? |url=https://www.scientificamerican.com/article/what-is-cti-computer-tele/ |magazine=Scientific American |access-date=4 March 2026}}</ref> The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.{{cn|date=March 2026}}
==See also== * Automatic number identification (ANI) * Automatic call distributor * Dialed Number Identification Service (DNIS) * Predictive dialer * Screen pop * Computer-supported telecommunications applications (CSTA) * Multi-Vendor Integration Protocol * Specific implementations: ** CT Connect ** PhoneValet Message Center ** Telephony Application Programming Interface (TAPI) ** Telephony Server Application Programming Interface (TSAPI) ** WindowPhone
==References== {{Reflist}}
==External links== * [http://www.ecma-international.org/publications/techreports/E-TR-087.htm User Agent CSTA (uaCSTA) - TR/87 - ECMA International]
{{Telecommunications}}
Category:Computer telephony integration Category:Telephone service enhanced features