{{short description|Canadian business process outsourcing and technology corporation}} {{Advert|date=September 2024}} {{Infobox company | name = TELUS Digital | logo = Telus_Digital_Logo.svg | logo_caption = Logo used since September 18, 2025 | former_name = Telus International <small>(2007–2024)</small> | predecessor = Ambergris Solutions | type = Subsidiary | traded_as = | image = TELUS International Philippines.jpg | image_size = 250px | image_caption = Telus House in Quezon City, Philippines | industry = {{plainlist| * Digital IT services Software services * Business Process Outsourcing }} | foundation = {{start date and age|2005}} in Edmonton, Alberta, Canada | location = Vancouver, British Columbia, Canada | num_locations = 35+ countries of operation | key_people = Tobias Dengel (President) | num_employees = +80,000<ref>{{Cite web|url=https://www.telusinternational.com/investors|title = Investor Relations - Home | TELUS International}}</ref> | parent = Telus Corporation | website = {{URL|https://www.telusdigital.com}} }}
'''Telus Digital''' (stylized '''TELUS Digital''') is a Canadian business process outsourcing (BPO) and technology company and subsidiary of Telus Corporation. The company provides services in customer experience management, digital solutions, artificial intelligence (AI) and data, and trust, safety and security. <ref>{{cite web |title=TELUS Corp Company Profile |url=https://www.reuters.com/markets/companies/T.TO/profile/ |website=Reuters |access-date=April 22, 2026}}</ref>
The company, then known as TELUS International, began trading on the Toronto Stock Exchange and New York Stock Exchange in February 2021 under the ticker symbol TIXT.<ref>{{cite news |title=Spinoff Telus International hits stock exchange in largest tech IPO in TSX history |url=https://vancouver.citynews.ca/2021/02/03/spinoff-telus-international-hits-stock-exchange-in-largest-tech-ipo-in-tsx-history/ |work=CityNews Vancouver |agency=The Canadian Press |date=February 3, 2021 |access-date=April 22, 2026}}</ref> In 2025, TELUS acquired the remaining shares of TELUS Digital and took the company private. <ref>{{cite news |title=Telus to buy remaining digital unit stake for $539 million |url=https://www.reuters.com/legal/transactional/telus-buy-remaining-digital-unit-stake-539-million-2025-09-02/ |work=Reuters |date=September 2, 2025 |access-date=April 22, 2026}}</ref>
== History == alt=Telus Digital office in Bulgaria|thumb|Telus Digital office in Bulgaria TELUS Digital originated from TELUS Corporation’s investment in Ambergris Solutions, a Philippines-based Business process outsourcing (BPO) company, in 2005. Ambergris Solutions later became TELUS International.<ref>{{cite web |title=2005 annual report financial review |url=https://assets.ctfassets.net/fltupc9ltp8m/7jSM5OXwv6qiCcGwW8KiAA/ea9b6f3411e7c30c074edf1998c2c509/2005_Annual_Report_Financial_Review.pdf |website=TELUS |date=2006 |access-date=April 22, 2026}}</ref>
In 2008, the company acquired Transactel, adding operations in Guatemala and El Salvador.<ref>{{cite web |title=Telus International Looks to Capitalize on Strong BPO Performance in Latin America |url=https://nearshoreamericas.com/telus-latin-america-bpo-performance/ |website=Nearshore Americas |date=August 15, 2012 |access-date=April 22, 2026}}</ref>
In 2012, TELUS International acquired a stake in CallPoint New Europe, which operated delivery centres in Bulgaria and Romania.<ref>{{cite news |title=TELUS Intl buys into Bulgarian-based CallPoint New Europe, EBRD cashes out |url=https://seenews.com/news/telus-intl-buys-into-bulgarian-based-callpoint-new-europe-ebrd-cashes-out-1009616 |work=SeeNews |date=September 20, 2012 |access-date=April 22, 2026}}</ref><ref>{{cite news |title=Telus International buys stake in CallPoint New Europe |url=https://business-review.eu/featured/telus-international-buys-stake-in-callpoint-new-europe-32745 |work=Business Review |date=September 24, 2012 |access-date=April 22, 2026}}</ref>
In 2016, Baring Private Equity Asia acquired a 35% stake in TELUS International, with TELUS retaining a 65% interest.<ref>{{cite news |title=Telus Sells 35% Stake in Outsourcing Subsidiary to Baring Private Equity Asia |url=https://nearshoreamericas.com/telus-sells-35-stake-in-outsourcing-business/ |work=Nearshore Americas |date=May 6, 2016 |access-date=April 22, 2026}}</ref>
In 2017, TELUS International acquired Cork-based Voxpro, a business process outsourcing company, expanding its operations to Ireland. <ref>{{cite news |title=Irish company Voxpro acquired by Telus for estimated €150m |url=https://www.irishtimes.com/business/technology/irish-company-voxpro-acquired-by-telus-for-estimated-150m-1.3188658 |work=The Irish Times |date=August 16, 2017 |access-date=April 22, 2026}}</ref>
In 2018, TELUS International acquired a majority interest in Xavient Digital, a software and IT services company, expanding its operations in India.<ref>{{cite news |title=Telus International acquires IT company Xavient Information Systems |url=https://mobilesyrup.com/2018/02/08/telus-international-acquires-xavient-information-systems/ |work=MobileSyrup |date=February 8, 2018 |access-date=April 22, 2026}}</ref> In 2019, TELUS International acquired the remaining interest in Voxpro. <ref>{{cite news |title=Telus buys rest of Voxpro as Dan Kiely steps down as CEO |url=https://www.irishtimes.com/business/technology/telus-buys-rest-of-voxpro-as-dan-kiely-steps-down-as-ceo-1.4102089 |work=The Irish Times |date=December 2, 2019 |access-date=April 22, 2026}}</ref>
In 2020, TELUS International acquired Competence Call Center, an Austria-based customer relationship management and outsourcing company with operations across Europe. <ref>{{cite web |title=Telus International Snaps up European BPO Rival Competence Call Center |url=https://nearshoreamericas.com/telus-international-snaps-up-european-bpo-rival-competence-call-center/ |website=Nearshore Americas |date=December 9, 2019 |access-date=April 22, 2026}}</ref><ref>{{cite web |title=TELUS Corporation Management's discussion and analysis |url=https://www.sec.gov/Archives/edgar/data/868675/000110465921020240/tm2038003d1_ex99-2.htm |website=U.S. Securities and Exchange Commission |date=2021 |access-date=April 22, 2026}}</ref> In late 2020, TELUS announced that TELUS International would acquire Lionbridge AI for US$935 million. Reuters reported that Lionbridge AI provided data labeling and annotation services used to develop artificial intelligence models. <ref>{{cite news |title=Canada's Telus to acquire Lionbridge AI in $935 mln deal |url=https://www.reuters.com/world/canadas-telus-acquire-lionbridge-ai-935-mln-deal-2020-11-06/ |work=Reuters |date=November 6, 2020 |access-date=April 22, 2026}}</ref>
TELUS International became a publicly traded company in February 2021, listing on the Toronto and New York stock exchanges under the ticker TIXT.<ref>{{cite news |title=Spinoff Telus International hits stock exchange in largest tech IPO in TSX history |url=https://toronto.citynews.ca/2021/02/03/spinoff-telus-international-hits-stock-exchange-in-largest-tech-ipo-in-tsx-history/ |work=CityNews Toronto |agency=The Canadian Press |date=February 3, 2021 |access-date=April 22, 2026}}</ref> In 2021 the company also acquired Playment, a Bengaluru-based data annotation company. <ref>{{cite news |title=Indian Data Annotation Startup Playment Acquired By TELUS International |url=https://inc42.com/buzz/indian-data-annotation-startup-playment-acquired-by-telus-international/ |work=Inc42 |date=July 6, 2021 |access-date=April 22, 2026}}</ref>
In 2023, TELUS International acquired U.S.-based digital product consultancy WillowTree for approximately US$1.2 billion.<ref>{{cite news |title=Telus to acquire product development shop WillowTree for $1.2 billion USD |url=https://betakit.com/telus-to-acquire-product-development-shop-willowtree-for-1-2-billion-usd/ |work=BetaKit |date=October 27, 2022 |access-date=April 22, 2026}}</ref><ref>{{cite news |title=Telus International acquiring U.S.-based mobile app company for US$1-billion |url=https://www.theglobeandmail.com/business/article-telus-international-acquiring-us-based-mobile-app-company-for-us1-billion/ |work=The Globe and Mail |date=October 27, 2022 |access-date=April 22, 2026}}</ref>
In 2024, TELUS International announced leadership changes, including the retirement of CEO Jeff Puritt as president and chief executive officer and the appointment of Jason Macdonnell as acting chief executive officer. <ref>{{cite news |title=Telus contends with tough competition, Telus International challenges in Q2 |url=https://www.stalbertgazette.com/national-business/telus-contends-with-tough-competition-telus-international-challenges-in-q2-9303930 |work=St. Albert Gazette |agency=The Canadian Press |date=August 2, 2024 |access-date=April 22, 2026}}</ref> The company rebranded from TELUS International to TELUS Digital later that year.<ref>{{cite news |title=Beyond the rebrand: TELUS Digital’s next chapter |url=https://www.fastcompany.com/91193150/beyond-the-rebrand-telus-digitals-next-chapter |work=Fast Company |date=2024 |access-date=April 22, 2026}}</ref>
In 2025, TELUS Digital acquired Gerent, a U.S.-based Salesforce consultancy firm.<ref>{{cite news |title=Telus Digital acquires Salesforce consultancy Gerent |url=https://www.consulting.us/news/12615/telus-digital-acquires-salesforce-consultancy-gerent |work=Consulting.us |date=May 28, 2025 |access-date=April 22, 2026}}</ref> Later that year, TELUS agreed to acquire the remaining shares of TELUS Digital that it did not already own in a US$539 million cash-and-stock transaction.<ref>{{cite news |title=Telus to buy remaining digital unit stake for $539 million |url=https://www.reuters.com/legal/transactional/telus-buy-remaining-digital-unit-stake-539-million-2025-09-02/ |work=Reuters |date=September 2, 2025 |access-date=April 22, 2026}}</ref> The transaction closed on October 31, 2025, making TELUS Digital wholly owned by TELUS Corporation.<ref>{{cite news |title=Telus completes Digital takeover |url=https://www.mobileworldlive.com/ai-cloud/telus-completes-digital-takeover/ |work=Mobile World Live |date=October 31, 2025 |access-date=April 22, 2026}}</ref>
== Services == TELUS Digital’s enterprise services in customer experience management include outsourced customer support and digital experience operations, as well as consulting and transformation services related to customer experience and digital strategy.<ref>{{cite web |title=Customer experience BPO trends, predictions, and providers |url=https://www.cxtoday.com/contact-center/customer-experience-bpos-trends-predictions-providers/ |website=CX Today |access-date=April 10, 2026}}</ref><ref>{{cite web |title=TELUS Corp Company Profile |url=https://www.reuters.com/markets/companies/T.TO/ |website=Reuters |access-date=April 9, 2026}}</ref>
The company’s digital and technology services include digital product development capabilities, which were expanded through its acquisition of WillowTree.<ref>{{cite web |title=Telus to acquire product development shop WillowTree for $1.2 billion USD |url=https://betakit.com/telus-to-acquire-product-development-shop-willowtree-for-1-2-billion-usd/ |website=BetaKit |access-date=April 10, 2026}}</ref>
Its artificial intelligence and data services include data annotation, AI training data development, and analytics supporting machine learning systems.<ref>{{cite web |title=The top five data labeling firms according to Everest Group |url=https://www.hpcwire.com/bigdatawire/2024/04/23/the-top-five-data-labeling-firms-according-to-everest-group/ |website=HPCwire |access-date=April 10, 2026}}</ref>
The company has also been associated with AI-driven customer experience solutions and integrations with cloud-based contact center technologies.<ref>{{cite web |title=TELUS uses Amazon Connect to build GenAI-powered asynchronous messaging tool |url=https://www.cxtoday.com/contact-center/telus-uses-amazon-connect-to-build-genai-powered-asynchronous-messaging-tool/ |website=CX Today |access-date=April 10, 2026}}</ref>
TELUS Digital has participated in initiatives related to responsible artificial intelligence development, including adoption of Canada’s voluntary AI code of conduct.<ref>{{cite web |title=Even more organizations adopting Canada’s voluntary code of conduct on artificial intelligence development |url=https://www.canada.ca/en/innovation-science-economic-development/news/2024/11/even-more-organizations-adopting-canadas-voluntary-code-of-conduct-on-artificial-intelligence-development.html |website=Government of Canada |access-date=April 10, 2026}}</ref>
Analyst coverage has evaluated TELUS Digital in areas including customer experience services transformation, conversational commerce and industry-specific CX operations.<ref>{{cite web |title=TELUS Digital – CX Services Transformation |url=https://reimagine.nelson-hall.com/reports/telus-digital-cx-services-transformation |website=NelsonHall |access-date=April 10, 2026}}</ref><ref>{{cite web |title=TELUS Digital – Conversational Commerce |url=https://reimagine.nelson-hall.com/reports/telus-digital-conversational-commerce |website=NelsonHall |access-date=April 10, 2026}}</ref>
== Social responsibility ==
TELUS Digital participates in volunteer and community investment initiatives as part of the broader social-impact activities of its parent company, TELUS, which was included in TIME and Statista's inaugural list of the World's Most Sustainable Companies in 2024.<ref>{{cite news |title=World's Most Sustainable Companies of 2024 |url=https://time.com/7344201/worlds-most-sustainable-companies-of-2024/ |work=TIME |date=June 25, 2024 |access-date=April 21, 2026}}</ref><ref>{{cite news |title=Beyond the rebrand: TELUS Digital’s next chapter |url=https://www.fastcompany.com/91193150/beyond-the-rebrand-telus-digitals-next-chapter |work=Fast Company |date=2024 |access-date=April 20, 2026}}</ref>
A significant component of these efforts is the TELUS Days of Giving program, a volunteer initiative involving employees, nonprofit and community organizations.<ref>{{cite news |title=Culture of giving back empowers employees |url=https://business.inquirer.net/417928/culture-of-giving-back-empowers-employees |work=Inquirer Business |date=August 27, 2023 |access-date=April 20, 2026}}</ref> Coverage of the program across multiple regions has described activities such as education support, infrastructure development, environmental initiatives and charitable fundraising.<ref>{{cite news |title=Tondo school gets boost for Brigada Eskwela |url=https://www.philstar.com/nation/2023/08/14/2288419/tondo-school-gets-boost-brigada-eskwela |work=The Philippine Star |date=August 14, 2023 |access-date=April 20, 2026}}</ref><ref>{{cite news |title=Voluntarios construyen sede de centro de Salud en seis horas en Xela |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyen-sede-de-centro-de-salud-en-seis-horas-en-xela/ |work=Prensa Libre |date=January 21, 2018 |access-date=April 20, 2026}}</ref>
In the Philippines, media coverage has documented the company’s participation in Brigada Eskwela initiatives, including school refurbishment projects and classroom construction to support public education systems.<ref>{{cite news |title=Tondo school gets boost for Brigada Eskwela |url=https://www.philstar.com/nation/2023/08/14/2288419/tondo-school-gets-boost-brigada-eskwela |work=The Philippine Star |date=August 14, 2023 |access-date=April 20, 2026}}</ref>
In Guatemala, reported initiatives have included the construction and expansion of schools and community health facilities, particularly in underserved areas such as Quetzaltenango. <ref>{{cite news |title=Voluntarios construyen sede de centro de Salud en seis horas en Xela |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyen-sede-de-centro-de-salud-en-seis-horas-en-xela/ |work=Prensa Libre |date=January 21, 2018 |access-date=April 20, 2026}}</ref><ref>{{cite news |title=Voluntarios construyeron tres aulas en escuela que tiene superpoblación de estudiantes |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyeron-tres-aulas-en-escuela-que-tiene-superpoblacion-de-estudiantes/ |work=Prensa Libre |date=March 15, 2020 |access-date=April 20, 2026}}</ref>
In Ireland, local reporting has highlighted fundraising efforts for local charities and volunteer-led community initiatives.<ref>{{cite news |title=Mahon call centre firm 'Telus' is to donate €50,000 to Irish charities |url=https://www.thecork.ie/2021/10/26/telus-charity-50k/ |work=TheCork.ie |date=October 26, 2021 |access-date=April 20, 2026}}</ref><ref>{{cite news |title=IT workers volunteer to help establish community garden in Mahon |url=https://www.echolive.ie/corknews/arid-41253769.html |work=EchoLive |date=October 24, 2023 |access-date=April 20, 2026}}</ref> Reported projects have included the development of public green spaces, such as a community garden in Cork, and conservation-focused work at Fota Wildlife Park.<ref>{{cite news |title=Team members from TELUS International create new garden space at Fota Wildlife Park |url=https://www.independent.ie/regionals/cork/business/team-members-from-telus-international-create-new-garden-space-at-fota-wildlife-park/a107386337.html |work=Irish Independent |date=July 22, 2024 |access-date=April 20, 2026}}</ref>
== 2026 1 petabyte cybersecurity incident == In March 2026, a notorious cyber crime group known as ShinyHunters claimed to several high-profile news agencies that they stole over 1 petabyte (PB) of data from Telus & Telus Digital. The group demanded a staggering $65 million dollar ransom in exchange for not leaking the company's data. The stolen data according to multiple prominent media outlets like Reuters and Bloomberg included information related to more than two dozen companies that included personally identifiable information, call data and recordings (CDRs), FBI background check information, financial information, Salesforce data, and source code spanning multiple business divisions within the business services and telecommunications company. The stolen data also reportedly impacts Telus' telecommunication services; customers and call logs. <ref>{{Cite web |last=Abrams |first=Lawrence |title=Telus Digital confirms breach after hacker claims 1 petabyte data theft |url=https://www.bleepingcomputer.com/news/security/telus-digital-confirms-breach-after-hacker-claims-1-petabyte-data-theft/ |access-date=2026-04-04 |website=BleepingComputer |language=en-us}}</ref><ref>{{Cite news |last=Murphy |first=Margi |date=March 12, 2026 |title=Canadian Telecom Telus Says It’s Investigating Cyber Breach |url=https://www.bloomberg.com/news/articles/2026-03-12/canadian-telecom-telus-says-it-s-investigating-cyber-breach |work=Bloomberg}}</ref><ref>{{Cite news |last=Vicens |first=AJ |date=March 12, 2026 |title=Telus says it is investigating hack of its systems |url=https://www.reuters.com/business/media-telecom/telus-says-it-is-investigating-hack-its-systems-2026-03-12/ |work=Reuters}}</ref>
==See also== *Telus Communications
== References == {{Reflist|30em}}
== External links == * {{official website|https://www.telusdigital.com}}
{{Telus}}
Category:Telus Category:Companies based in Vancouver Category:Canadian companies established in 2005 Category:Business process outsourcing companies Category:Technology companies of Canada Category:Companies formerly listed on the New York Stock Exchange Category:Companies formerly listed on the Toronto Stock Exchange Category:2021 initial public offerings