{{Short description|American call center company}} {{Use American English|date=December 2022}} {{Use mdy dates|date=December 2022}} {{Infobox company | name = TTEC Holdings, Inc. | former_name = TeleTech Holdings, Inc. | logo = TTEC Logo Steel.png | type = Public | image = Teletech call cent BACOLOD.jpg | image_caption = A production floor in the Philippines | traded_as = {{NASDAQ|TTEC}}<br />S&P 600 Component | ISIN = US89854H1023 | foundation = {{start date and age|1982}} | founder = Kenneth D. Tuchman | location_city = Austin, Texas | location_country = United States | locations = 21 countries | area_served = Multi-national | key_people = Kenneth D. Tuchman (CEO) | industry = Customer experience technology, business process outsourcing, offshore outsourcing | products = | services = | revenue = 2.208 billion USD | revenue_year = 2024 | operating_income = | net_income = | assets = | equity = | owner = | num_employees = 60,000 | parent = | divisions = | subsid = | caption = | homepage = {{url|http://ttec.com}} | footnotes = <ref name="SEC Filing Name Change">{{cite web|title=SEC Filing|url=https://seekingalpha.com/filing/3827351|accessdate=January 9, 2018}}</ref><ref name=''AR2020''>{{Cite web|last=|first=|date=|title=TTEC 2020 Annual Report|url=https://investors.ttec.com/static-files/fe43fef8-6ebe-4efa-beb3-a86ab5260a63|access-date=|website=TTEC.com}}</ref><ref name=''WSJ''>{{Cite web|last=|first=|date=|title=TTEC Income Statement|url=https://www.wsj.com/market-data/quotes/TTEC/financials/annual/income-statement|access-date=|website=WSJ.com}}</ref> }} '''TTEC Holdings, Inc.''' (formerly named '''TeleTech'''), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.<ref>{{Cite web |title=Ken Tuchman, Ttec Holdings Inc: Profile and Biography |url=https://www.bloomberg.com/profile/person/1526770 |access-date=April 25, 2022 |website=Bloomberg.com |language=en}}</ref>
==History==
=== Founding and early developments (1982–1996) === The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.<ref name="history">TeleTech, [https://www.sec.gov/Archives/edgar/data/1013880/000104746903011822/a2107245zdef14a.htm "SEC Filing"], "TeleTech", 2003-0409</ref><ref name="2013AnnualRpt">{{cite web |title=Moving Forward - 2013 TeleTech Annual Report |url=http://media.corporate-ir.net/media_files/IROL/78/78202/redesign/annualreports/2013ar.pdf |publisher=TeleTech |accessdate=March 19, 2015}}</ref> In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996, it completed its IPO.<ref>{{cite web|url=http://www.docstoc.com/docs/21718626/Public-Offering-Registration---TELETECH-HOLDINGS-INC---10-10-1996|title=Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996|work=Docstoc.com|accessdate=March 19, 2015}}</ref>
=== International growth and recent development (since 1997) === After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines.{{cn|date=March 2022}} In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.<ref>[http://www.streetinsider.com/Corporate+News/TeleTech+(TTEC)+Completes+$35.6M+Acquisition+of+eLoyaltys+(ELOY)+ICS+Business/6547137.html StreetInsider.com]. Retrieved August 27, 2012</ref> The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.<ref>{{Cite news |last=Peter L. Scamardo II |title=Colorado teletech company ditches Denver suburbs for new Texas HQ |url=https://www.mysanantonio.com/business/article/ttec-austin-20231686.php |archive-url=https://web.archive.org/web/20250530130452/https://www.mysanantonio.com/business/article/ttec-austin-20231686.php |archive-date=2025-05-30 |access-date=2025-09-22 |work=MySA |language=en}}</ref>
In 2026 the company decided to slash 401k retirement benefits for its employees and redirect those funds towards AI initiatives. The move was widely criticized by employees as cold and demoralizing. <ref>{{Cite news |last=Kayla Webster |title= Is Your Employer’s AI Budget Coming Out of Your 401(k)? It’s Already Happening at a Major Tech Company |url=https://www.inc.com/kaylawebster/is-your-employers-ai-budget-coming-out-of-your-401k-its-already-happening-at-a-major-tech-company/91342591 |access-date=2026-05-09 |language=en}}</ref>
== Acquisitions == In recent years, TTEC has grown its business through a variety of acquisitions, including: * 2011: eLoyalty Corporation (integrated contact services business unit)<ref>[http://technews.tmcnet.com/customer-experience-management/topics/customer-experience-management/articles/194359-customer-experience-management-company-teletech-acquires-eloyalty-corporation.htm Tech News TMCnet.com] Retrieved August 27, 2012</ref> * 2012: iKnowtion<ref>[http://www.modernhealthcare.com/article/20120229/NEWS/302299950 ModernHealthCare.com]. Retrieved August 27, 2012</ref> * 2012: Guidon Performance Solutions<ref>[http://www.bizjournals.com/denver/news/2012/10/08/teletech-acquires-arizonas-guidon.html Denver Business Journal]. Retrieved February 6, 2013</ref> * 2013: Technology Solutions Group, Inc.<ref name="TeleTech Holdings Acquires Technology Solutions Group">[http://www.nasdaq.com/article/teletech-holdings-acquires-technology-solutions-group---quick-facts-20130110-01095 NASDAQ]. Retrieved February 6, 2013</ref> * 2014: Sofica<ref name="Sofica Acquired by TeleTech">[http://www.sourcingfocus.com/site/newsitem/sofica_acquired_by_teletech%7Ctitle=Sofica acquired by TeleTech]{{dead link|date=December 2024|bot=medic}}{{cbignore|bot=medic}}. Retrieved November 3, 2018]</ref> * 2014: rogenSi<ref name="TeleTech Completed Buy of RogenSi">{{cite web |title=TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi |url=https://www.bizjournals.com/denver/news/2014/09/02/teletech-completes-buy-of-rogensi.html |work=TeleTech |accessdate=March 19, 2015}}</ref> * 2016: Atelka<ref>{{Cite web|url=https://nearshoreamericas.com/teletech-acquires-atelka/|title=Teletech Acquires Canada-Based Call Center Services Firm Atelka|first=Narayan|last=Ammachchi}}</ref> * 2017: Motif India infotech<ref name="Reuters Brief: TeleTech Announces Acquisition of Motif">[https://www.reuters.com/article/brief-teletech-announces-acquisition-of/brief-teletech-announces-acquisition-of-motif-idUSASB0BSL0 Reuters Brief]. Retrieved November 4, 2018</ref> * 2017: Connextions<ref>[https://www.bizjournals.com/denver/news/2017/04/04/teletech-acquires-health-services-tech-company.html Denver Business Journal]</ref> * 2020: VoiceFoundry<ref>{{Cite web|url=https://www.prnewswire.com/news-releases/ttec-signs-agreement-to-acquire-voicefoundry-setting-the-foundation-for-significant-future-growth-with-amazon-connect-301107040.html|title=TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect|date=August 5, 2020}}</ref> * 2021: Avtex<ref>{{Cite web|url=https://bizwest.com/2021/04/13/ttec-completes-490m-acquisition-of-avtex/|title=TTEC completes $490M acquisition of Avtex|date=April 13, 2021}}</ref> * 2022: Faneuil
== Products and services == TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.<ref>{{cite web |title=TTEC Holdings 10K 2022 |url=https://investors.ttec.com/static-files/f24330c5-019a-4721-8560-7bfbe2c82d95 |access-date=14 August 2023 |page=1 |date=28 February 2023}}</ref>
In 2022, TTEC provided services in 21 countries: the United States of America, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.<ref>{{cite web |title=TTEC Holdings 10K 2022 |url=https://investors.ttec.com/static-files/f24330c5-019a-4721-8560-7bfbe2c82d95 |access-date=14 August 2023 |page=1 |date=28 February 2023}}</ref>
== Awards and recognition ==
* 2021: Forbes names TTEC one of the World's Top Female Friendly Companies<ref>{{Cite web|title=The World's Top Female-Friendly Companies|url=https://www.forbes.com/female-friendly-companies/|access-date=February 15, 2022|website=Forbes|language=en}}</ref>
==References== {{reflist|30em}}
==External links== * {{official|https://www.ttec.com}} {{Finance links | name = TTEC Holdings, Inc. | symbol = TTEC | reuters = TTEC.O | bloomberg = TTEC:US | sec_cik = 1013880 | yahoo = TTEC | google = TTEC }}
{{authority control}}
{{DEFAULTSORT:TTEC}} Category:American companies established in 1982 Category:Business services companies established in 1982 Category:Business process outsourcing companies of the United States Category:Call centre companies Category:Companies listed on the Nasdaq Category:1982 establishments in Colorado Category:1996 initial public offerings Category:Companies based in Austin, Texas