{{Short description|American healthcare company}} {{Use American English|date=April 2026}} {{Use mdy dates|date=July 2023}} {{Infobox company | name = Teladoc Health, Inc. | logo = Teladoc Health logo.svg | logo_size = | trading_name = | former_name = {{ubl|Teladoc Medical Services|Teladoc, Inc.}} | type = Public | traded_as = {{ubl|{{NYSE|TDOC}}|Russell 2000 component}} | ISIN = | industry = Medical care | genre = | founded = {{Start date and age|2002}} in Dallas, Texas, U.S. | founders = {{ubl|Byron Brooks|Michael Gorton}} | hq_location = New York, New York,<br/>United States | areas_served = 175+ countries | key_people = {{Unbulleted list|Kenneth H. Paulus (Chairman)|Chuck Divita, III (CEO)|Mala Murthy (CFO)}}<ref>{{Cite web |title=Board of Directors |url=https://www.teladochealth.com/about/board-of-directors |access-date=2026-03-02 |website=www.teladochealth.com |language=en-US}}</ref> | products = | brands = {{hlist|Teladoc| Advance Medical| Catapult Health|Uplift|Best Doctors| Livongo| BetterHelp| BetterSleep| InTouch Health| Telecare|HealthiestYou| MédecinDirect}} | services = Telemedicine, analytics | revenue = {{nowrap|{{decrease}} {{US$|2.57 billion|link=yes}} (2024)}} | operating_income = {{nowrap|{{decrease}} {{US$|−1 billion}} (2024)}} | net_income = {{nowrap|{{decrease}} {{US$|−1 billion}} (2024)}} | assets = {{nowrap|{{decrease}} {{US$|3.52 billion}} (2024)}} | equity = {{nowrap|{{decrease}} {{US$|1.49 billion}} (2024)}} | num_employees = ~5,000 (2025)<ref name=yahoo25>{{Cite news |date=July 30, 2025 |title=Strong Integrated Care Growth Amid Revenue Challenges |url=https://finance.yahoo.com/news/teladoc-health-inc-tdoc-q2-071731032.html |access-date=March 2, 2026 |work=Yahoo!Finance}}</ref> | subsid = BetterHelp | website = {{url|teladochealth.com}} | footnotes = <ref name=AR>{{cite web|title=Teladoc Health, Inc. 2024 Annual Report (Form 10-K) |url=https://www.sec.gov/ix?doc=/Archives/edgar/data/1477449/000147744925000005/tdoc-20241231.htm |publisher=U.S. Securities and Exchange Commission|date=February 27, 2025}}</ref><ref name="CitationA3"/><ref name="CitationD4">{{Citation |date= March 19, 2019|title=Teladoc Health acquires MédecinDirect to secure French foothold |publisher=Les Echos |url=https://business.lesechos.fr/entrepreneurs/actu/0600917410424-medecindirect-rachete-par-teladoc-health-327880.php |access-date=November 26, 2019 }}</ref> }}
'''Teladoc Health, Inc.''' is an American telemedicine and virtual healthcare company founded in 2002.<ref>{{Cite web |title=Company of the Year: Teladoc {{!}} Healthcare Dive |url=https://www.healthcaredive.com/news/company-of-year-teladoc-2020/587366/ |access-date=2025-06-23 |website=www.healthcaredive.com |language=en-US}}</ref> Headquartered in New York City, its services include telehealth, employer-sponsored health plans, 24/7 care,<ref name="CitationC"/> mental health, diabetes and hypertension management,<ref>{{Cite web |date=2025-02-06 |title=Teladoc acquires Catapult Health for $65 million {{!}} Healthcare Finance News |url=https://www.healthcarefinancenews.com/news/teladoc-acquires-catapult-health-65-million |access-date=2026-03-02 |website=www.healthcarefinancenews.com}}</ref> primary care, prescriptions, medical opinions, AI and analytics,<ref>{{Citation |date=July 31, 2018 |title=265+ telehealth companies to know |publisher=Becker's Hospital Review|url=https://www.beckershospitalreview.com/healthcare-information-technology/265-telehealth-companies-to-know-2025/ |access-date=March 2, 2026 }}</ref> telehealth devices and licensable platform services.<ref name="CitationA3"/>
The company uses telephone and videoconferencing software and mobile apps to provide on-demand remote medical care.<ref name="CitationC">{{cite web |url=http://fortune.com/2014/09/24/obamacare-telemedicine-doctors-booming/ |title=Thanks to Obamacare, virtual-reality doctors are booming |access-date=2015-06-28 |date=2014-09-24 |work=Fortune |author=Wieczner, Jen}}</ref> Teladoc Health is active in over 175 countries,<ref>{{Cite web |date=November 17, 2021 |title=Is Teladoc Health Accelerating Growth Through Global Expansion? |url=https://finance.yahoo.com/news/teladoc-health-accelerating-growth-global-162300181.html |access-date=March 2, 2026 |website=Yahoo}}</ref> and is traded on the New York Stock Exchange. It is the first and largest telemedicine company in the United States,<ref name=":2">{{Cite journal |last=Kim |first=Hun-Sung |last2=Kwon |first2=In Ho |last3=Cha |first3=Won Chul |date=2021-04-30 |title=Future and Development Direction of Digital Healthcare |url=https://pmc.ncbi.nlm.nih.gov/articles/PMC8137879/ |journal=Healthcare Informatics Research |volume=27 |issue=2 |pages=95–101 |doi=10.4258/hir.2021.27.2.95 |issn=2093-3681 |pmc=8137879 |pmid=34015874}}</ref> and has acquired numerous other companies including BetterHelp in 2015, Best Doctors in 2017, and Catapult Health in 2025.
== History == === 2002–2015 === Teladoc was founded in 2002 in Dallas, Texas by G. Byron Brooks and Michael Gorton.<ref name="D Magazine"/> It is the oldest and largest telemedicine company in the United States.<ref name=":2" /> Teladoc's initial business model allowed patients to remotely consult with state-licensed doctors at any time.<ref name="CitationH3"/> Companies paid a monthly fee for their employees to access the service, while patients paid a flat fee for each consultation, originally about $35 to $40.<ref name="D Magazine"/> With Gorton as both chairman and CEO,<ref name="CitationD"/> Teladoc launched nationally in 2005<ref name="D Magazine"/> at the Consumer Directed Health Care Conference in Chicago, Illinois.<ref name="CitationD">{{Cite web|url=http://www.businesswire.com/news/home/20050427005550/en/TelaDoc-Medical-Services-Launches-Nations-Dedicated-Telephone|title=TelaDoc Medical Services, Inc. Launches Nation's First Dedicated Telephone Medical Consult Program|website=www.businesswire.com|language=en|access-date=2017-03-16}}</ref> Teladoc had around 1 million members by the end of 2007, with large employers such as AT&T<ref name="D Magazine"/> providing the service to employees as a health benefit.<ref name="CitationE"/> Jason Gorevic was named Teladoc's chief executive in 2009.<ref name="CitationE">{{Cite web|url=https://www.teladoc.com/meet-our-management-team/|title=Meet our management team – Teladoc for members|last=Teladoc|website=www.teladoc.com|language=en-US|access-date=2017-03-16}}</ref> In 2011, Aetna began offering Teladoc for its fully insured members in Florida and Texas, later offering Teladoc in all 50 states.<ref name="D Magazine"/>
Teladoc acquired Consult A Doctor for $16.6 million cash in 2013,<ref name=TIfr2vlydopa /> allowing smaller companies to access Teladoc's services.<ref name="CitationI"/> The Affordable Care Act led to a large number of insurance companies signing with Teladoc, resulting in a growth surge around 2014. By that time, insurance companies such as Blue Shield of California and Oscar had signed with Teladoc, as well as other companies such as Home Depot, T-Mobile, CalPERS,<ref name="CitationC"/> and Rent-A-Center.<ref name="CitationB4"/> Teladoc acquired AmeriDoc for $17.2 million in May 2014.<ref name=TIfr2vlydopa>{{cite web |url=http://mobihealthnews.com/43977/teladoc-ipo-filing-reveals-299000-visits-last-year-details-of-past-aquisitions/ |title=Teladoc IPO filing reveals 299,000 visits last year, details of past aquisitions [sic] |access-date=2015-06-30 |date=2015-06-01 |work=Mobi Health News |author=Dolan, Brian}}</ref> The acquisitions of Consult A Doctor and AmeriDoc, both Teladoc's main competitors, resulted in Teladoc becoming the largest telemedicine provider in the United States.<ref name="CitationC"/> After initial fundraising rounds in 2009,<ref name="CitationF">{{cite web |url=http://www.teladoc.com/news/2009/12/03/teladoc-medical-services-secures-9m-funding-led-by-hlm-venture-partners/ |title=Teladoc Medical Services Secures $9M Funding Led By HLM Venture Partners |access-date=2015-07-02 |date=2009-12-09 |publisher=Teladoc |archive-url=https://web.archive.org/web/20150703045048/http://www.teladoc.com/news/2009/12/03/teladoc-medical-services-secures-9m-funding-led-by-hlm-venture-partners/ |archive-date=2015-07-03 |url-status=dead }}</ref> 2011,<ref name="CitationG">{{cite web |url=http://pevc.dowjones.com/article?pid=32&an=DJFVW00020110126e71q000gp&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2farticle%3fpid%3d32%26an%3dDJFVW00020110126e71q000gp |title=Teladoc Raises Another $4M For 24/7 Doctor Availability |access-date=2015-07-02 |date=2011-01-26 |publisher=Dow Jones |archive-url=https://web.archive.org/web/20150703055958/http://pevc.dowjones.com/article?pid=32&an=DJFVW00020110126e71q000gp&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2farticle%3fpid%3d32%26an%3dDJFVW00020110126e71q000gp |archive-date=2015-07-03 |url-status=dead }}</ref><ref name="CitationH">{{cite web |url=http://www.teladoc.com/news/2011/09/13/teladoc-secures-18-6-million-in-funding-led-by-kleiner-perkins-caufield-byers/ |title=Teladoc Secures $18.6 Million in Funding led by Kleiner Perkins Caufield & Byers |access-date=2015-07-02 |date=2011-09-13 |publisher=Teladoc |archive-url=https://web.archive.org/web/20150703055006/http://www.teladoc.com/news/2011/09/13/teladoc-secures-18-6-million-in-funding-led-by-kleiner-perkins-caufield-byers/ |archive-date=2015-07-03 |url-status=dead }}</ref> and 2013,<ref name="CitationI">{{cite web |url=http://mobihealthnews.com/25413/virtual-visit-company-teladoc-raises-15m/ |title=Virtual visit company Teladoc raises $15M |access-date=2015-07-02 |date=2013-09-12 |work=Mobi Health News |author=Pai, Aditi}}</ref> Teladoc raised $50 million in 2014,<ref name="CitationJ">{{cite web|url=http://pevc.dowjones.com/Article?an=DJFVW00120140922ea9mpeb2w&cid=323005&ctype=rn&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120140922ea9mpeb2w%26cid%3d323005%26ctype%3drn|title=Teladoc Grabs $50M to Stay Ahead of Telemedicine Pack|author=Hay, Timothy|date=2014-09-22|publisher=Dow Jones|access-date=2015-07-02|archive-date=July 2, 2015|archive-url=https://web.archive.org/web/20150702225442/http://pevc.dowjones.com/Article?an=DJFVW00120140922ea9mpeb2w&cid=323005&ctype=rn&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120140922ea9mpeb2w%26cid%3d323005%26ctype%3drn|url-status=dead}}</ref> bringing total funding to $100 million.<ref name="CitationC"/> Teladoc's sales doubled in both 2013 and 2014.<ref name="CitationB4"/>
===2015–2016===
250x250px|Teladoc executives ring the NYSE bell|alt=|thumb
Teladoc Health became a public company<ref name="CitationK">{{cite web |url=http://pevc.dowjones.com/Article?an=DJFVW00120150429eb4tqgx1s&cid=32135016&ctype=ts&pid=32&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120150429eb4tqgx1s%26cid%3d32135016%26ctype%3dts%26pid%3d32 |title=Teladoc Announces Confidential Submission of Initial IPO Paperwork |access-date=2015-07-02 |date=2015-04-29 |publisher=Dow Jones |author=Hay, Timothy |archive-date=July 2, 2015 |archive-url=https://web.archive.org/web/20150702221024/http://pevc.dowjones.com/Article?an=DJFVW00120150429eb4tqgx1s&cid=32135016&ctype=ts&pid=32&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120150429eb4tqgx1s%26cid%3d32135016%26ctype%3dts%26pid%3d32 |url-status=dead }}</ref><ref name="CitationL">{{cite web |url=http://pevc.dowjones.com/Article?an=DJFVW00120150529eb5tsexmg&cid=32135016&ctype=ts&pid=32&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120150529eb5tsexmg%26cid%3d32135016%26ctype%3dts%26pid%3d32 |title=Teladoc Publicly Files for Its IPO |access-date=2015-07-02 |date=2015-05-29 |publisher=Dow Jones |author=Hay, Timothy |archive-date=July 3, 2015 |archive-url=https://web.archive.org/web/20150703003146/http://pevc.dowjones.com/Article?an=DJFVW00120150529eb5tsexmg&cid=32135016&ctype=ts&pid=32&ReturnUrl=http%3a%2f%2fpevc.dowjones.com%2fArticle%3fan%3dDJFVW00120150529eb5tsexmg%26cid%3d32135016%26ctype%3dts%26pid%3d32 |url-status=dead }}</ref> on July 1, 2015<ref name="CitationM"/> as the only telemedicine company on the New York Stock Exchange.<ref name="D Magazine"/> Teladoc's initial public offering listed at $19 per share, giving the company a market capitalization of $758 million and an enterprise value of $620 million.<ref name="CitationM">{{cite web |url=http://www.nasdaq.com/article/teladoc-prices-upsized-ipo-at-19-well-above-the-range-cm492384 |title=Teladoc prices upsized IPO at $19, well above the range |access-date=2015-07-02 |date=2015-07-01 |publisher=NASDAQ}}</ref> The initial response to the IPO was positive, as shares surged 50% on the opening day.<ref name="Tss5ihId">{{cite web |url=http://americasmarkets.usatoday.com/2015/07/01/teladoc-shares-surge-more-than-50-in-healthy-ipo-debut/ |title=Teladoc shares surge 50% in healthy IPO debut |access-date=2015-07-02 |date=2015-07-01 |work=USA Today |author=Mitchell, Ben |archive-url=https://web.archive.org/web/20150702190333/http://americasmarkets.usatoday.com/2015/07/01/teladoc-shares-surge-more-than-50-in-healthy-ipo-debut/ |archive-date=2015-07-02 |url-status=dead }}</ref><ref name="CitationN">{{cite web |url=http://www.nasdaq.com/article/health-care-sector-update-for-07012015-tdoctlogxene-cm492657 |title=Health Care Sector Update for 07/01/2015: TDOC, TLOG, XENE |access-date=2015-07-02 |date=2015-07-01 |publisher=NASDAQ}}</ref> Three months after the IPO, health insurer Highmark, which represented 1.5% of Teladoc's 2015 revenue, ceased to renew a contract. Teladoc shares fell significantly as a result, before rising to earlier levels.<ref name="D Magazine"/> That October, it was the first telehealth company to reach one million visits.<ref>{{Cite web |last=Pennic |first=Fred |date=2015-10-22 |title=Teladoc Reaches 1 Millionth Telehealth Visit Milestone |url=https://hitconsultant.net/2015/10/22/teladoc-reaches1-millionth-telehealth-visit-milestone/ |access-date=2026-03-03 |language=en-US}}</ref>
In 2015, Teladoc acquired the behavioral health services provider Compile Inc.,<ref name="CitationP">{{Cite news|url=http://www.marketwatch.com/story/10-k-teladoc-inc-2016-03-03|title=10-K: TELADOC, INC.|work=MarketWatch|access-date=2017-03-16|language=en-US|archive-date=December 1, 2017|archive-url=https://web.archive.org/web/20171201081314/https://www.marketwatch.com/story/10-k-teladoc-inc-2016-03-03|url-status=dead}}</ref> operating as BetterHelp for $3.5 million,<ref name="TIfr2vlydopa" /> and competitor Stat Health Services (StatDoc) for $30 million.<ref>{{Cite web |title=Teladoc, Inc. (Form: 10-K, Received: 02/27/2018 16:07:19) |url=https://content.edgar-online.com/ExternalLink/EDGAR/0001558370-18-001167.html?hash=4be87ef33c765b1af5aea76e9f62b97c75efcd5b34d349cdc25d3a634e13b05c&dest |access-date=2026-03-01 |website=content.edgar-online.com}}</ref> The following year Teladoc began aggressively expanding, acquiring other companies and launching health segments for dermatology, behavioral health, and sexual health. That year the company won a patent infringement lawsuit filed against competitor American Well.<ref name="D Magazine" />
In July 2016, Teladoc acquired HealthiestYou<ref name="TIfr2vlydopa" /> for $125 million ($45 million in cash and $80 million in stock).<ref name="CitationO">{{Cite news|url=http://finance.yahoo.com/news/teladoc-acquire-healthiestyou-100000758.html|title=Teladoc to Acquire HealthiestYou|access-date=2017-03-16|language=en-US|archive-url=https://web.archive.org/web/20170317055222/http://finance.yahoo.com/news/teladoc-acquire-healthiestyou-100000758.html|archive-date=2017-03-17|url-status=dead}}</ref> Teladoc had 15 million members by November 2016<ref name="D Magazine" /> and a market share of 75% in the United States.<ref name="CitationH3" /> The largest national network of virtual care providers in the nation,<ref>{{Cite news |title=Telemedicine Companies See Mental Health As Next Frontier |url=https://www.forbes.com/sites/brucejapsen/2016/06/30/telemedicine-companies-see-mental-health-as-next-frontier/ |access-date=March 1, 2026 |work=Forbes}}</ref> its full-service suite was operational in 48 states, excluding Arkansas and Texas. In December 2016, the American Hospital Association exclusively endorsed Teladoc's telehealth technology platform.<ref name="D Magazine" /> Teladoc logged 952,000 patient visits that year.<ref name="CitationW">{{cite web|url=https://www.bostonglobe.com/business/2017/03/06/remote-access-doctors-may-drive-health-costs-harvard-study-says/6diNv6DNvlF7k6Vxsz9EnN/story.html|title=Remote access to doctors may drive up health costs, Harvard study says|access-date=May 4, 2017|date=March 7, 2017|work=Boston Globe|author=Dayal McCluskey, Priyanka }}</ref>
=== 2017–2020 ===
In its largest acquisition at the time,<ref name="CitationQ"/> in 2017 Teladoc spent $440 million purchasing Best Doctors, a consultation firm<ref name="CitationG3">{{Citation |last=Japsen |first=Bruce |date=June 19, 2017 |title=Teladoc To Spend $440M On Medical Consultation Firm |work=Forbes |url=https://www.forbes.com/sites/brucejapsen/2017/06/19/teladoc-to-spend-440m-on-telehealth-consultation-firm-best-doctors/#1b2703a87b7d |access-date=November 25, 2019 }}</ref> and provider of medical second opinions and medical award listings.<ref name="CitationQ">{{Cite web|url=https://medcitynews.com/2017/06/teladoc-acquires-best-doctors-to-accelerate-international-expansion/|title=Teladoc acquires Best Doctors in $440M deal to boost international clout - MedCity News|website=medcitynews.com|date=19 June 2017|language=en-US|access-date=2017-11-18}}</ref> In 2019, ProPublica criticized companies such as Best Doctors for selling physician awards<ref name=":0">{{Cite web|url=https://www.propublica.org/article/top-doctors-award-journalist|title=I'm a Journalist. Apparently, I'm Also One of…|last=Allen|first=Marshall|date=2019-02-28|website=ProPublica|language=en|access-date=2019-03-02}}</ref> as pay-to-play.<ref name="CitationQ"/> Teladoc had 7,500 clients in 2017, of which 220 were Fortune 1000 companies.<ref name="CitationX">{{cite web|url=http://www.nasdaq.com/article/teladoc-continues-to-grow-in-booming-telehealth-industry-cm760818|title=Teladoc Continues to Grow in Booming Telehealth Industry|access-date=May 4, 2017|date=March 27, 2017|publisher=NASDAQ|author=Zacks.com}}</ref> Sales that year were $233 million, 89% higher than the year prior.<ref name="CitationH3">{{Citation |last=Markman |first=Jon |date=August 26, 2018 |title=NASA-Incubated Healthcare Provider Is Out Of This World |work=Forbes |url=https://www.forbes.com/sites/jonmarkman/2018/08/26/nasa-incubated-healthcare-provider-is-out-of-this-world/#654bbd862acf |access-date=November 25, 2019 }}</ref> Teladoc Health brands by 2018 included Teladoc, Advance Medical, Best Doctors, BetterHelp and HealthiestYou.<ref name="CitationA3"/>
On August 10, 2018, Teladoc, Inc. changed its name to Teladoc Health, Inc. while continuing to trade on the NYSE.<ref name="CitationA3">{{Citation |date=July 31, 2018 |title=Teladoc announces corporate name change to Teladoc Health |publisher=Becker's Hospital Review: ASC Communications |url=https://www.beckershospitalreview.com/hospital-review/teladoc-announces-corporate-name-change-to-teladoc-health.html |access-date=November 17, 2019 }}</ref> Teladoc Health began partnering with CVS in August 2018 on remote consults at MinuteClinics.<ref name="CitationG4">{{Citation |date=August 8, 2018 |title=CVS MinuteClinic Launches Video Doctor Visits Via TeladocPlatform |work=Forbes |url=https://www.forbes.com/sites/brucejapsen/2018/08/08/cvs-minuteclinic-launches-video-doctor-visits-via-teladoc-platform/#47257cde3030 |access-date=November 26, 2019 }}</ref> Teladoc Health acquired Advance Medical, a telemedicine company employing doctors in Latin America, Europe, and Asia, for $352 million in 2018.<ref name="CitationR">{{cite news |title=AXA - Global Healthcare introduces virtual doctor service |url=https://www.buildingbetterhealthcare.co.uk/news/article_page/AXA__Global_Healthcare_introduces_virtual_doctor_service/147626/cn164706 |access-date=8 November 2018 |publisher=Building Better Healthcare |date=3 October 2018 |archive-date=December 21, 2019 |archive-url=https://web.archive.org/web/20191221014058/https://www.buildingbetterhealthcare.co.uk/news/article_page/AXA__Global_Healthcare_introduces_virtual_doctor_service/147626/cn164706 |url-status=dead }}</ref> In December 2018, Teladoc Health's chief financial officer and chief operating officer Mark Hirschhorn resigned after a report that he engaged in a sexual relationship and insider trading with an employee.<ref name="CitationS">{{Cite web|url=https://www.valuewalk.com/2018/12/teladoc-health-cfo-life/|title=Teladoc Health: A CFO's "Other Life" Worked Out Nicely|last=Boyd|first=Roddy|date=2018-12-05|website=ValueWalk|language=en-US|access-date=2018-12-11}}</ref><ref name="CitationU">[https://www.fiercehealthcare.com/tech/teladoc-health-cfo-coo-mark-hirschhorn-resigns-peter-mcclennen Teladoc Health CFO resigns amid allegations of misconduct] December 19, 2018</ref> According to Yahoo Finance, stock value fell roughly 20% in the days following,<ref name="CitationT">{{Cite web|url=https://finance.yahoo.com/quote/TDOC/history/|title=TDOC Historical Prices {{!}} Teladoc Health, Inc. Stock - Yahoo Finance|website=finance.yahoo.com|language=en-US|access-date=2018-12-11}}</ref> while an investor class action lawsuit alleged that Teladoc Health had violated securities laws by failing to disclose Hirschhorn's behavior. Teladoc Health denied making false statements or any legal violations.<ref name="CitationF3">{{Citation |last=Heller |first=Matthew |date=December 17, 2018 |title=Teladoc CFO Resigns Amid Sex Scandal |publisher=CFO |url=http://www.cfo.com/people/2018/12/teledoc-cfo-resigns-amid-sex-scandal/ |access-date=November 25, 2019 }}</ref>
Active in 130 countries by 2019;<ref name="CitationK3">{{Citation|date=April 30, 2019 |title=Teladoc Health Reports First Quarter 2019 Results |publisher=Teladoc |url=https://www.globenewswire.com/news-release/2019/04/30/1813070/0/en/Teladoc-Health-Reports-First-Quarter-2019-Results.html |access-date=November 25, 2019}}</ref> that year, Teladoc acquired the French health company MédecinDirect<ref name="CitationD4">{{Citation |date= March 19, 2019|title=Teladoc Health acquires MédecinDirect to secure French foothold |publisher=Les Echos |url=https://business.lesechos.fr/entrepreneurs/actu/0600917410424-medecindirect-rachete-par-teladoc-health-327880.php |access-date=November 26, 2019 }}</ref> and launched in Canada with the Teladoc Telemedicine Service.<ref name="CitationF4">{{Citation|date=April 10, 2019 |title=Teladoc launches virtual visit service in Canada |publisher=CanHealth |url=https://www.canhealth.com/2019/04/10/teladoc-launches-virtual-visit-service-in-canada/ |access-date=November 26, 2019 }}</ref> Joining from American Express, Mala Murthy was appointed CFO in June 2019.<ref>{{Cite web |title=Women in the healthcare C-suite on what they've learned {{!}} Healthcare Dive |url=https://www.healthcaredive.com/news/women-in-the-healthcare-c-suite-on-what-theyve-learned/608176/ |access-date=2026-03-03 |website=www.healthcaredive.com}}</ref> In March 2020, Teladoc was providing "near real-time" surveillance data on the spread of coronavirus to the CDC.<ref>[https://www.reuters.com/article/health-coronavirus-teladoc-health/teladoc-health-says-daily-patient-visits-rose-50-in-past-week-idUSL4N2B7014 Reuters] "Teladoc Health says daily patient visits rose 50% in past week." March 13, 2020.</ref> In July 2020,<ref name="29 July 2020">{{cite web | url=https://www.healthcaredive.com/news/covid-19-spurs-tripling-in-teladoc-visits-to-28m-full-year-outlook-hiked/582546/ | title=COVID-19 spurs tripling in Teladoc visits to 2.8M, full-year outlook hiked again }}</ref><ref name="2 July 2020">{{cite web | url=https://www.healthcareitnews.com/news/teladoc-completes-intouch-health-acquisition | title=Teladoc completes InTouch Health acquisition | date=2 July 2020 }}</ref> Teladoc acquired InTouch Health.<ref>{{Cite web|url=https://medcitynews.com/2020/01/teladoc-to-acquire-intouch-health-for-600m/|title=Teladoc to acquire InTouch Health for $600M|last=Reuter|first=Elise|date=2020-01-12|website=MedCity News|language=en-US|access-date=2020-01-21}}</ref> In October 2020,<ref>{{cite web|url=https://www.modernhealthcare.com/technology/teladoc-livongo-complete-merger|title=Teladoc, Livongo complete merger|date=2020|website=Modernhealthercare.com|publisher=}}</ref> Teladoc acquired the chronic care company Livongo Health<ref>{{cite web | url=https://uk.reuters.com/article/uk-livongo-health-m-a-teladoc-health/teladoc-bets-big-on-online-medicine-with-18-5-billion-livongo-deal-idUKKCN2511ET | archive-url=https://web.archive.org/web/20200805124153/https://uk.reuters.com/article/uk-livongo-health-m-a-teladoc-health/teladoc-bets-big-on-online-medicine-with-18-5-billion-livongo-deal-idUKKCN2511ET | url-status=dead | archive-date=August 5, 2020 | title=Breaking International News & Views }}</ref> for $13.9 billion<ref name="2022-b-www.businessinsider.com">{{cite web |url=https://www.businessinsider.com/teladoc-livongo-goodwill-charge-acquisition-earnings-2022-2 |url-status=live |archive-date=Feb 28, 2022 |archive-url=https://web.archive.org/web/20220228144740/https://www.businessinsider.com/teladoc-livongo-goodwill-charge-acquisition-earnings-2022-2 |url-access=subscription |title=Teladoc just warned investors that it may take a big loss on its $14 billion Livongo acquisition as the industry's bellwether deal struggles |language=en |first=Blake |last=Dodge |website=www.businessinsider.com |access-date=20 August 2023}}</ref> in a deal described by the press as the third-largest for a U.S. company that year. The combined companies had an estimated enterprise value of $37 billion.<ref name="5 August 2020">{{cite web | url=https://www.cnbc.com/2020/08/05/teladoc-acquires-livongo-creates-37-billion-health-tech-company.html | title=Teladoc and Livongo merge into $37 billion remote-health company as coronavirus keeps patients home | website=CNBC | date=5 August 2020 }}</ref> Teladoc then brought in Florida Blue as the first insurer to use Livongo's digital diabetes program. Teladoc sued Amwell in October 2020 for alleged copyright infringement on nine patents,<ref>{{cite web|url=https://www.businessinsider.com/teladoc-sues-amwell-over-alleged-patent-violations-2020-10|title=Teladoc filed a lawsuit against Amwell for alleged infringement on nine of its patents|date=2020|website=www.businessinsider.com|publisher=}}</ref> settling the case in July 2022.<ref>{{cite web |url=https://news.bloomberglaw.com/ip-law/teladoc-amwell-settle-patent-suit-on-remote-health-care-tech |title=Teladoc, Amwell Settle Patent Suit on Remote Health-Care Tech |language=en |first=Christopher |last=Yasiejko |url-access=subscription |date=July 7, 2022 |access-date=18 August 2023 |publisher=Bloomberg Law}}</ref>
===2021–2024 === In early 2021, paid membership in the U.S. was 52 million.<ref name="2021-www.barrons.com">{{cite web|url=https://www.barrons.com/articles/teladoc-stock-is-down-another-8-this-week-dont-just-blame-poor-earnings-51620165243|title=Teladoc Stock Is Down Another 8% This Week. Don't Just Blame Poor Earnings|date=2021|website=|publisher=Barron's}}</ref> In January 2021, Teladoc began offering a diabetes management service through Dexcom.<ref>{{cite web|url=https://www.beckershospitalreview.com/telehealth/teladoc-rolls-out-digital-diabetes-management-offering.html |url-status=live |archive-date=Jun 24, 2023 |archive-url=https://web.archive.org/web/20230624101037/https://www.beckershospitalreview.com/telehealth/teladoc-rolls-out-digital-diabetes-management-offering.html |title=Teladoc rolls out digital diabetes management offering |first=Iain |last=Carlos |date=Jan 11, 2021 |website=Becker's Hospital Review |language=en |access-date=17 August 2023}}</ref> Later that year, Teladoc Health launched myStrength Complete, a "unified mental health care platform for its B2B customers."<ref>{{cite web |url=https://www.fiercehealthcare.com/digital-health/jpm22-teladoc-projects-2-03b-2021-revenue-up-from-previous-guidance-after-stock |url-status=live |archive-date=Jun 18, 2023 |archive-url=https://web.archive.org/web/20230618155849/https://www.fiercehealthcare.com/digital-health/jpm22-teladoc-projects-2-03b-2021-revenue-up-from-previous-guidance-after-stock |title=Teladoc projects $2.03B in 2021 revenue, up from previous guidance, after stock plummeted last year |first=Rebecca |last=Torrence |date=Jan 10, 2022 |website=www.fiercehealthcare.com |language=en |access-date=15 August 2023}}</ref> In June 2021, Teladoc sued the company Avail for allegedly infringing on three patents related to telemedicine consoles.<ref>{{cite web|url=https://news.bloomberglaw.com/ip-law/teladoc-sues-avail-startup-for-telemedicine-console-royalties?context=article-related|title=Teladoc Sues Avail Startup for Telemedicine Console Royalties|date=2021|website=|publisher=Bloomberg Law}}</ref>
On July 14, 2021, Teladoc announced it was collaborating with Microsoft to combine its delivery platform for hospitals and health systems with Microsoft Teams.<ref>{{cite web|url=https://www.beckershospitalreview.com/telehealth/teladoc-integrates-hospital-telehealth-platform-with-microsoft-teams.html|title=Teladoc integrates hospital telehealth platform with Microsoft Teams|date=2021|website=www.beckershospitalreview.com}}</ref> Teladoc introduced its primary care service Primary360<ref>{{Cite web |date=2022-04-27 |title=Transforming Healthcare: Teladoc Health's Revolution in Virtual Care and Personalized Wellness |url=https://businessoutstanders.com/2024/cover/jason-gorevic-ceo-teladoc-health-transforming-healthcare |access-date=2024-04-04 |website=Business Outstanders|language=en-US |archive-date=April 27, 2024 |archive-url=https://web.archive.org/web/20240427092433/https://businessoutstanders.com/2024/cover/jason-gorevic-ceo-teladoc-health-transforming-healthcare |url-status=live }}</ref> on a national scale in October 2021. The program gave members access to both a primary physician and care team, with a system in place for followup reminders about appointments and personal maintenance.<ref>{{cite web |url=https://www.fiercehealthcare.com/digital-health/teladoc-takes-primary-care-service-nationwide-to-payers-employers |title=Teladoc takes its primary care service nationwide with Aetna slated to roll out in early 2022 |date=Oct 8, 2021 |website=www.fiercehealthcare.com |url-status=live |archive-date=Jun 23, 2023 |archive-url=https://web.archive.org/web/20230623175628/https://www.fiercehealthcare.com/digital-health/teladoc-takes-primary-care-service-nationwide-to-payers-employers |last=Landi |first=Heather |language=en |access-date=10 August 2023}}</ref> In February 2022, Teladoc Health launched Chronic Care Complete, a program to help patients manage multiple chronic conditions.<ref>{{cite magazine |url=https://www.beckershospitalreview.com/telehealth/teladoc-s-new-initiative-targets-patients-living-with-chronic-conditions.html |magazine=Becker's Hospital Review |url-status=live |archive-date=Jun 24, 2023 |archive-url=https://web.archive.org/web/20230624101037/https://www.beckershospitalreview.com/telehealth/teladoc-s-new-initiative-targets-patients-living-with-chronic-conditions.html |last=Diaz |first=Naomi |date=February 18, 2022 |language=en |access-date=9 August 2023 |title=Teladoc's new initiative targets patients living with chronic conditions}}</ref>
Teladoc had a valuation of roughly $11.3 billion by February 2022, and warned investors there might be a goodwill write-down that year related to the Livongo acquisition.<ref name="2022-b-www.businessinsider.com"/> Teladoc announced that Amazon could newly access Teladoc through Alexa<ref name="2022-www.politico.comb">{{cite web|url=https://www.politico.com/newsletters/future-pulse/2022/03/30/amazons-telehealth-gold-rush-00021222|title=Amazon's telehealth gold rush|date=2022|website=www.politico.com|publisher=}}</ref> and related devices, in February 2022,<ref>{{cite web|url=https://www.pcmag.com/news/amazon-teladoc-team-up-for-voice-activated-virtual-care-via-echo-devices|title=Amazon, Teladoc Team Up for Voice-Activated Virtual Care Via Echo Devices|date=2022|website=|publisher=PCMag}}</ref> sparking debate among antitrust experts about the potential impact on the health industry.<ref>{{cite web|url=https://www.statnews.com/2022/03/07/researchers-question-whether-amazons-partnership-with-teladoc-will-really-improve-access-to-health-care/|title=Researchers question whether Amazon's partnership with Teladoc will really improve access to health care|date=2022|website=|publisher=STAT News}}</ref><ref>{{cite magazine |url-status=live |archive-date=Jun 17, 2023 |archive-url=https://web.archive.org/web/20230617094752/https://www.beckershospitalreview.com/disruptors/antitrust-advocates-are-worried-about-amazon-s-telehealth-push.html |last=Gonzalez |first=Georgina |language=en |access-date=8 August 2023 |url=https://www.beckershospitalreview.com/disruptors/antitrust-advocates-are-worried-about-amazon-s-telehealth-push.html |title=Antitrust advocates are worried about Amazon's telehealth push |date=Mar 31, 2022 |magazine=Becker's Hospital Review}}</ref> Amazon Care was shut down later that year.<ref>{{Cite news |date=2022-08-24 |title=Amazon to shut down its telehealth offering |url=https://www.washingtonpost.com/technology/2022/08/24/amazon-care-telehealth-shutting-down/ |access-date=2026-03-03 |work=The Washington Post}}</ref>
In April 2022, Northwell Health began using the Teladoc platform with its clinicians, starting with 20 hospitals in the system.<ref>{{cite web |url=https://www.fiercehealthcare.com/health-tech/northwell-health-taps-teladoc-expand-virtual-care-across-health-system |url-status=live |archive-date=Jun 24, 2023 |archive-url=https://web.archive.org/web/20230624152438/https://www.fiercehealthcare.com/health-tech/northwell-health-taps-teladoc-expand-virtual-care-across-health-system |last=Torrence |first=Rebecca |date=Apr 25, 2022 |website=www.fiercehealthcare.com |language=en |access-date=7 August 2023 |title=Northwell Health taps Teladoc to expand virtual care across health system}}</ref> After Teladoc's stock value fluctuated significantly during the coronavirus pandemic,<ref name="2021-www.barrons.com" /> the company, in June 2022, was sued by investors alleging it had misrepresented its financial prospects,<ref name="2022-www.fiercehealthcare.coma">{{cite news |url=https://www.fiercehealthcare.com/health-tech/teladoc-hit-lawsuit-alleging-it-misled-investors-after-significant-losses |website=www.fiercehealthcare.com |url-status=live |archive-date=2023-08-06 |archive-url=https://web.archive.org/web/20230806041307/https://www.fiercehealthcare.com/health-tech/teladoc-hit-lawsuit-alleging-it-misled-investors-after-significant-losses |last=Landi |first=Heather |date=Jun 8, 2022 |language=en |access-date=6 August 2023 |title=Teladoc hit with lawsuit alleging it misled investors after 'significant losses'}}</ref> particularly in regard to its BetterHelp mental health subsidiary and chronic care business.<ref>{{cite web |url=https://www.mobihealthnews.com/news/teladoc-health-faces-class-action-lawsuit-alleging-it-misled-investors |date=Jun 7, 2022 |website=www.mobihealthnews.com |url-status=live |archive-date=Jun 23, 2023 |archive-url=https://web.archive.org/web/20230623175628/https://www.mobihealthnews.com/news/teladoc-health-faces-class-action-lawsuit-alleging-it-misled-investors |last=Olsen |first=Emily |language=en |access-date=5 August 2023 |title=Teladoc Health faces class action lawsuit alleging it misled investors}}</ref> Characterizing the lawsuit, which was later dismissed,<ref name=":1" /> as "frivolous,"<ref name="2022-www.fiercehealthcare.coma" /> in July 2022, Teladoc reported revenue growth above analysts' projections, with significant growth in BetterHelp.<ref>{{cite web|url=https://www.fiercehealthcare.com/health-tech/teladoc-takes-3b-impairment-charge-dragging-down-q2-earnings|title=Teladoc takes hefty impairment charge in Q2 with losses mounting to nearly $10B|date=2022|website=www.fiercehealthcare.com|publisher=}}</ref> In August 2022, Teladoc became the telehealth portal for Mayo Clinic Health System patients in Onalaska, Wisconsin.<ref>{{cite news |last1=DuPont |first1=Amy |title='Teladoc' connects Mayo Clinic Health System patients in Onalaska with physicians in Prairie du Chien |url=https://www.news8000.com/lifestyle/health/teladoc-connects-mayo-clinic-health-system-patients-in-onalaska-with-physicians-in-prairie-du-chien/article_21cb10ef-df1a-56ff-8833-e62b434b96ab.html |access-date=4 August 2023 |work=www.news8000.com |date=17 August 2022 |archive-url=https://web.archive.org/web/20230618155848/https://www.news8000.com/lifestyle/health/teladoc-connects-mayo-clinic-health-system-patients-in-onalaska-with-physicians-in-prairie-du-chien/article_21cb10ef-df1a-56ff-8833-e62b434b96ab.html |archive-date=Jun 18, 2023 |language=en}}</ref>
In 2023, the company relocated its headquarters to new York City.<ref>{{Cite web |last=Sabau |first=Diana |date=2025-01-31 |title=Teladoc Health Expands & Moves Headquarters to 10 Grand Central |url=https://www.commercialcafe.com/blog/teladoc-health-moves-headquarters-10-grand-central/ |access-date=2026-03-03 |website=CommercialCafe |language=en-US}}</ref> Charles "Chuck" Divita, III, was appointed CEO in June 2024, leading the company's further expansion.<ref>{{cite news|title=Teladoc Health Appoints Chuck Divita As CEO With Immediate Effect|url=https://www.nasdaq.com/articles/teladoc-health-appoints-chuck-divita-ceo-immediate-effect|work=NASDAQ|publisher=RTT News|date=June 10, 2024|access-date=June 11, 2024}}</ref><ref>{{cite web|url=https://teladochealth.com/about/leadership/|title=Leadership|date=2023|website=teladochealth.com|publisher=Teladoc}}</ref> In July, the firm launched Wellbound employee assistance program (EAP), incorporating BetterHelp into its U.S. employer-sponsored health plans.<ref>{{Cite web |last=Beavins |first=Emma |date=2025-07-18 |title=Teladoc launches employee assistance program Wellbound |url=https://www.fiercehealthcare.com/telehealth/teladoc-launches-wellbound-employee-assistance-program-leverages-betterhelp |access-date=2026-03-03 |website=www.fiercehealthcare.com |language=en}}</ref>
=== 2025–present === In January 2025, the company added its virtual cardiometabolic programs to Amazon Health Services health benefits connector.<ref name=":3" /> That year, Teladoc Health made a series of acquisitions, including Catapult Health in February,<ref name=":4" /> mental healthcare company UpLift in April,<ref>{{Cite web |last=Capoot |first=Ashley |date=2025-04-30 |title=Teladoc buys mental health company UpLift to help boost struggling BetterHelp unit |url=https://www.cnbc.com/2025/04/30/teladoc-buys-mental-health-company-uplift-to-help-boost-betterhelp-.html |access-date=2025-05-01 |website=CNBC |language=en}}</ref> and Australia's Telecare virtual care firm in August.<ref name=":4">{{Cite web |title=Teladoc acquires Australian virtual care firm Telecare {{!}} Healthcare Dive |url=https://www.healthcaredive.com/news/teladoc-acquires-telecare-australia-virtual-care-international-expansion/757808/ |access-date=2026-03-02 |website=www.healthcaredive.com |language=en-US}}</ref>
In March 2025, the FTC fined BetterHelp $7.8 million for sharing consumer data with third-party social media sites, banning the company from health data disclosures for advertising purposes.<ref name=":1">{{Cite web |date=2024-05-20 |title=Teladoc may face a second class action lawsuit by investors {{!}} MobiHealthNews |url=https://www.mobihealthnews.com/news/teladoc-may-face-second-class-action-lawsuit-investors |access-date=March 1, 2025 |website=www.mobihealthnews.com}}</ref> Subsequent to the dismissed<ref name=":1" /> June 2022 lawsuit,<ref name="2022-www.fiercehealthcare.coma" /> a new class-action was filed by investors in the U.S. District Court for the Southern District of New York on May 17, 2025.<ref name=":1" />
The company reported over 100 million U.S. members in July 2025,<ref name=yahoo25/> and launched new AI capabilities for healthcare workplaces to monitor and mitigate violence that October.<ref>{{Cite web |title=Teladoc Health launches AI to curb violence in hospitals {{!}} TechTarget |url=https://www.techtarget.com/virtualhealthcare/news/366632689/Teladoc-Health-launches-AI-to-curb-violence-in-hospitals |access-date=2026-03-02 |website=Virtual Healthcare |language=en}}</ref> In November, Teladoc Health joined with Lumeris, Deloitte, Nuna and Unite Us as Collaborative for Healthy Rural America, pledging to build a shared, integrated care platform, following individual states' plan approvals from the new Rural Health Transformation (RHT) Program of the U.S. Department of Health and Human Services.<ref>{{Cite web |date=2025-11-04 |title=Lumeris, Teladoc and others to develop shared rural healthcare infrastructure {{!}} Healthcare IT News |url=https://www.healthcareitnews.com/news/lumeris-teladoc-and-others-develop-shared-rural-healthcare-infrastructure |access-date=2026-03-02 |website=www.healthcareitnews.com |language=en}}</ref>
== Services and business model == Headquartered in New York City,<ref>{{Cite web |date=2025-01-23 |title=Teladoc Health and Exiger Ink Deals at 10 Grand Central |url=https://commercialobserver.com/2025/01/teladoc-health-10-grand-central-2/ |access-date=2026-03-01 |website=Commercial Observer |language=en-US}}</ref> the company operates two main components: Teladoc Health Integrated Care, its virtual care business for health plans, employers and health networks, and BetterHelp direct-to-consumer virtual mental health care.<ref name=":3">{{Cite web |last=Landi |first=Heather |date=2025-01-14 |title=JPM25: Teladoc joins Amazon's health benefits program |url=https://www.fiercehealthcare.com/health-tech/jpm25-teladoc-sees-virtual-chronic-condition-management-key-growth-driver-joins-amazons |access-date=2026-03-01 |website=www.fiercehealthcare.com}}</ref> As a technology company, Teladoc Health is involved with artificial intelligence, analytics, telehealth devices,<ref name=Jaffe/><ref name=Pifer>[https://www.healthcaredive.com/news/covid-19-spurs-tripling-in-teladoc-visits-to-28m-full-year-outlook-hiked/582546/ Pifer, Rebecca] "COVID-19 spurs tripling in Teladoc visits to 2.8M, full-year outlook hiked again." Healthcare Dive; July 29, 2020.</ref> and "licensable platform services."<ref name="CitationA3"/> The company uses telephone and videoconferencing software to provide on-demand remote medical care,<ref name="CitationC"/><ref name="CitationA2">{{cite web | url = http://telemedguide.com/2018/11/software-review-teladoc/ | title = Software Review: Teladoc | publisher = Telemedguide | date = November 29, 2018 | access-date = 2019-10-05 | archive-date = October 5, 2019 | archive-url = https://web.archive.org/web/20191005182128/http://telemedguide.com/2018/11/software-review-teladoc/ | url-status = dead }}</ref> with patients able to log on to the service at any time and be connected with a board-certified, state-licensed physician.<ref name="D Magazine">{{Cite news|url=https://www.dmagazine.com/publications/d-ceo/2016/november/how-the-north-texas-telemedicine-revolution-began/|title=How the North Texas Telemedicine Revolution Began - D Magazine|work=D Magazine|access-date=2017-03-16|language=en-US}}</ref> Its app combines all of its services and programs.<ref name="2023-www.healthcaredive.com">{{cite web|url=https://www.healthcaredive.com/news/teladoc-24b-in-2022-revenue-betterhelp/639990/ |url-status=live |archive-date=Jun 23, 2023 |archive-url=https://web.archive.org/web/20230623175608/https://www.healthcaredive.com/news/teladoc-24b-in-2022-revenue-betterhelp/639990/ |title=Teladoc expects $2.4B in 2022 revenue, boosted by BetterHelp |language=en |first=Rebecca |last=Pifer |date=Jan 10, 2023 |website=www.healthcaredive.com |access-date=19 August 2023}}</ref>
Contracting largely with insurers and large employers, hospitals and health systems,<ref name="CitationB4">{{Citation |last=Sullivan |first=Mark |date=September 23, 2014 |title=Teladoc raises $50 million for telemedicine platform |publisher=VentureBeat |url=https://venturebeat.com/2014/09/23/teladoc-raises-50-million-for-telemedicine-platform/ |access-date=November 26, 2019 }}</ref> Teladoc Health generates revenue through an annual,<ref name="CitationC"/> or monthly, fee charged per subscriber, as well as a fee for individual consults.<ref name="D Magazine"/> Some companies waive or subsidize the consult fee for their employees.<ref name="CitationC"/>
By July 2020, the company stated it served "60 of the top 100 hospitals,"<ref name=Pifer/> with telemedical robots being used at hospitals such as Providence Regional Medical Center in Everett, Washington<ref>{{cite web |last1=Rosenbaum |first1=Eric |title=Robotic medicine may be the weapon the world needs to combat the coronavirus |url=https://www.cnbc.com/2020/02/26/robotic-medicine-may-be-the-weapon-needed-to-combat-the-coronavirus.html |website=CNBC |access-date=29 April 2022 |date=26 Feb 2020}}</ref> and Sheba Medical Center in Israel, minimizing the potential spread of coronavirus.<ref name=Jaffe>{{cite web |last1=Jaffe-Hoffman |first1=Maayan |title=Israel's Sheba unveils first known coronavirus telemedicine program |url=https://www.jpost.com/Israel-News/Israels-Sheba-unveils-first-known-coronavirus-telemedicine-program-616632 |website=The Jerusalem Post |access-date=29 April 2022 |date=February 5, 2020}}</ref> Numerous studies analyzing Teladoc's impact on the industry have been conducted.<ref name="The protocol of improving">{{cite journal |last1=McCabe |first1=Bridget K. |last2=Linder |first2=Jeffrey A. |last3=Doctor |first3=Jason N. |last4=Friedberg |first4=Mark |last5=Fox |first5=Craig R. |last6=Goldstein |first6=Noah J. |last7=Knight |first7=Tara K. |last8=Kaiser |first8=Katrina |last9=Tibbels |first9=Jason |last10=Haenchen |first10=Steve |last11=Persell |first11=Stephen D. |last12=Warberg |first12=Rebecca |last13=Meeker |first13=Daniella |title=The protocol of improving safe antibiotic prescribing in telehealth: A randomized trial |journal=Contemporary Clinical Trials |date=August 2022 |volume=119 |article-number=106834 |doi=10.1016/j.cct.2022.106834 |pmid=35724841 }}</ref><ref>{{cite journal |last1=Uscher-Pines |first1=Lori |last2=Mehrotra |first2=Ateev |title=Analysis Of Teladoc Use Seems To Indicate Expanded Access To Care For Patients Without Prior Connection To A Provider |journal=Health Affairs |date=February 2014 |volume=33 |issue=2 |pages=258–264 |doi=10.1377/hlthaff.2013.0989 |pmid=24493769 }}</ref><ref>{{cite journal |last1=Uscher-Pines |first1=Lori |last2=Mulcahy |first2=Andrew |last3=Cowling |first3=David |last4=Hunter |first4=Gerald |last5=Burns |first5=Rachel |last6=Mehrotra |first6=Ateev |title=Access and Quality of Care in Direct-to-Consumer Telemedicine |journal=Telemedicine and e-Health |date=April 2016 |volume=22 |issue=4 |pages=282–287 |doi=10.1089/tmj.2015.0079 |pmid=26488151 |pmc=4968275}}</ref>
==Disaster aid== Teladoc Health provides free telehealth visits to communities affected by federally declared natural disasters and public emergencies in the United States,<ref name=":5">{{Cite web |last=Gliadkovskaya |first=Anastassia |date=2025-01-15 |title=Amid blazing California wildfires, healthcare companies step up |url=https://www.fiercehealthcare.com/providers/amid-blazing-california-wildfires-healthcare-companies-step |access-date=2026-03-02 |website=www.fiercehealthcare.com |language=en}}</ref><ref>[https://www.beckershospitalreview.com/telehealth/teladoc-waives-service-fee-in-wake-of-hurricane-lane.html Cohen, Jessica Kim] "Teladoc waives service fee in wake of Hurricane Lane"; Becker's Hospital Review; September 4, 2018.</ref> including to victims of incidents such as the 2018 Camp Fire in Paradise, California,<ref>[https://www.sfchronicle.com/business/article/CA-insurer-gives-2-million-for-Paradise-health-13665406.php Ho, Catherine] "CA insurer gives $2 million for Paradise health services after fire"; San Francisco Chronicle; March 5, 2019.</ref> Hurricane Ida in 2021,<ref name="2021-wwltv.com">{{cite web|url=https://www.wwltv.com/article/weather/hurricane/free-mental-health-care-for-those-impacted-by-hurricane-ida/289-1cef2cab-f95c-4f6e-a467-3ae7fca2760f|title=Free mental health care for those impacted by Hurricane Ida|date=2021|website=|publisher=WWLTV}}</ref> and the 2025 Southern California wildfires.<ref name=":5" /> In March 2023, it began providing free care to residents in Mississippi affected by recent tornadoes<ref>{{cite magazine |url=https://www.beckershospitalreview.com/telehealth/teladoc-providing-free-virtual-care-to-mississippi-residents-affected-by-tornadoes.html |url-status=live |archive-date=Jun 11, 2023 |archive-url=https://web.archive.org/web/20230611002301/https://www.beckershospitalreview.com/telehealth/teladoc-providing-free-virtual-care-to-mississippi-residents-affected-by-tornadoes.html |first=Naomi |last=Diaz |language=en |access-date=2 August 2023 |title= Teladoc providing free virtual care to Mississippi residents affected by tornadoes |date=March 27, 2023 |magazine=Becker's Hospital Review}}</ref> and, in 2024, to communities in several states that were impacted by Hurricanes Milton and Helene.<ref>{{Cite news |date=October 22, 2024 |title=As Hurricanes Amplify Chronic Conditions, Telehealth Extends a Lifeline |url=https://www.newsweek.com/hurricanes-amplify-chronic-conditions-telehealth-extends-lifeline-1973271 |work=Newsweek}}</ref>
== Lobbying and legislation == Teladoc Health has been involved in lobbying for legislation in several states.<ref name="D Magazine"/> In 2015 the Texas Medical Board ruled that state physicians had to physically meet patients before remotely treating ailments or prescribing medication. The bill undermined Teladoc Health's business model in Texas, where it had around two million subscribers. Teladoc Health sued<ref name="CitationB"/> in federal court over the rule in ''Teladoc v. Texas Medical Board'', arguing the bill violated antitrust laws<ref name="CitationA"/> by inflating prices and limiting the supply of health care providers in the state. The bill, meant to go active on June 3, 2015, was stalled<ref name="CitationB">{{Citation |last=Silverman |first=Lauren |date=June 2, 2015 |title=Texas Puts Brakes On Telemedicine — And Teladoc Cries Foul |publisher=NPR |url=https://www.npr.org/sections/health-shots/2015/06/02/408513139/texas-put-brakes-on-telemedicine-and-teladoc-cries-foul |access-date=November 14, 2019 }}</ref> while the lawsuit went through a federal appeals court, allowing Teladoc Health to continue operating in Texas in the interim.<ref name="D Magazine"/> Teladoc voluntarily dropped the lawsuit in 2017 after Texas passed a new bill allowing for remote treatment without a prior in-person interaction, which Teladoc Health had lobbied heavily for.<ref name="CitationA">{{Cite web|url=https://www.fiercehealthcare.com/regulatory/teladoc-texas-medical-board-telehealth-licensing-regulations-state-law|title=Teladoc drops lawsuit against Texas Medical Board following amended telemedicine regulations|last=Sweeney|first=Evan|date=December 4, 2017|website=Fierce Healthcare}}</ref>
In January 2019, Teladoc Health opposed a telemedicine bill proposed by the North Dakota Board of Medicine, which required telemedicine providers to perform initial video examinations or have initial exams done by another physician. Proponents argued the bill protected patients, while Teladoc Health and critics argued it decreased access to healthcare in rural areas. The year prior, Teladoc Health had completed 1,500 virtual visits in the state.<ref name="CitationC3">{{Citation |last=Emerson |first=Blair |date=January 15, 2019 |title=Teladoc opposes North Dakota telemedicine bill |publisher=Bismarck Tribune |url=https://bismarcktribune.com/news/local/govt-and-politics/teladoc-opposes-north-dakota-telemedicine-bill/article_83597d39-27db-5509-842a-986d9960a898.html |access-date=November 25, 2019 }}</ref> In May 2019, the company created a virtual care patient safety organization (PSO) dubbed the Institute for Patient Safety and Quality of Virtual Care.<ref name="CitationD3">{{Citation |date=May 22, 2019 |title=Teladoc has unleashed the first-ever virtual care patient safety organization |publisher=Business Insider |url=https://www.businessinsider.com/teladoc-first-virtual-care-patient-safety-organization-2019-5 |access-date=November 25, 2019 |archive-date=May 22, 2019 |archive-url=https://web.archive.org/web/20190522153552/https://www.businessinsider.com/teladoc-first-virtual-care-patient-safety-organization-2019-5 |url-status=dead }}</ref>
In December 2021, Teladoc along with the American Medical Association, American Hospital Association, AARP, Amazon, Walmart, and CVS formed Telehealth Access for America, a coalition pushing for the extension of telehealth policies implemented by U.S. Congress in response to the COVID-19 pandemic.<ref>{{cite web|url=https://time.com/6162804/telehealth-lobbying-push-covid-expansion/|title=Telehealth Companies Want Congress to Make Pandemic Expansion of Their Services Permanent|date=2022|website=|publisher=TIME}}</ref> Subsequently, U.S. Senators Bill Cassidy and Tammy Baldwin introduced the Health Data Use and Privacy Commission Act in February 2022, which proposes creating a commission to study modernizing health data and privacy laws. The proposed legislation was supported by Teladoc and organizations such as the American College of Cardiology, IBM, and the United Spinal Association.<ref>{{cite magazine |url=https://www.beckershospitalreview.com/legal-regulatory-issues/epic-ibm-teladoc-support-legislation-to-modernize-health-privacy-laws.html |url-status=live |archive-date=Jun 8, 2023 |archive-url=https://web.archive.org/web/20230608201525/https://www.beckershospitalreview.com/legal-regulatory-issues/epic-ibm-teladoc-support-legislation-to-modernize-health-privacy-laws.html |first=Naomi |last=Diaz |language=en |access-date=31 July 2023 |title=Epic, IBM, Teladoc support legislation to modernize health privacy laws |date=Feb 10, 2022 |magazine=Becker's Hospital Review}}</ref>
== See also == {{Portal|Business}} *Electronic consultation *Health care in the United States *Online doctor
==References== {{reflist|33em}}
== External links == {{Commons category|Teladoc Health}} * {{Official|https://www.teladochealth.com}} {{Finance links | name = Teladoc Health, Inc. | symbol = TDOC | reuters = TDOC.N | bloomberg = TDOC:US | sec_cik = 1477449 | yahoo = TDOC | google = TDOC:NYSE }} * [https://www.apurple.co/teladoc-business-model/ How does Teladoc Make Money]
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Category:2015 initial public offerings Category:Companies based in New York City Category:Companies listed on the New York Stock Exchange Category:Bill Frist Category:Health care companies established in 2002 Category:Telemedicine Category:Medical technology companies of the United States Category:Health care companies based in New York (state) Category:American companies established in 2002 Category:2002 establishments in Texas