{{Short description|Teleperformance subsidiary company (founded 2000)}} {{COI|date=October 2018}} {{Use Indian English|date=May 2014}} {{Use dmy dates|date=April 2026}} {{Infobox company | name = Intelenet Global Services | logo = Intelenet Global Services.svg | type = Private | foundation = 11 October 2000 | founders = Tata Consultancy Services (TCS) and Housing Development Finance Corporation (HDFC) | location = Mindspace, Malad West | location_city = Mumbai | locations = 70 | area_served = | key_people = Bhupendra(Chief Executive Officer)<ref name="ET">{{cite web|url=https://timesofindia.indiatimes.com/business/india-business/teleperformance-completes-usd-1-billion-intelenet-acquisition/articleshow/66090479.cms#contentTop |title=Teleperformance completes USD 1 billion Intelenet acquisition=5 Oct 2018| website=The Times of India }}</ref> | revenue = Rs. 28.10 billion ($420 million) (FY 2014-) | num_employees = 66,000 | subsid = | footnotes = | homepage = {{URL|http://www.intelenetglobal.com}} | location_country = India | services = Business Process Outsourcing (BPO) Services | owner = Teleperformance }}
'''Intelenet Global Services''' is an Indian business process outsourcing (BPO) company founded in 2000. It was acquired by Teleperformance in 2018.<ref name=":0">{{Cite news|url=https://timesofindia.indiatimes.com/business/india-business/teleperformance-completes-usd-1-billion-intelenet-acquisition/articleshow/66090479.cms|title=Teleperformance completes USD 1 billion Intelenet acquisition - Times of India|work=The Times of India|access-date=2018-10-10}}</ref>
The company's services include omni-channel contact centres, digital transformation, robotic process automation, AI and analytics, transaction processing, finance and accounting, HRO, and IT services for companies in the United Kingdom, the United States, Australia, and India.
==Timeline== Intelenet Global Services was created in October 2000.<ref>{{cite web|url=http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22622186 |archive-url=https://web.archive.org/web/20101116011316/http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=22622186 |url-status=dead |archive-date=16 November 2010 |title=Intelenet Global Services Pvt. Ltd.: Private Company Information - BusinessWeek |publisher=Investing.businessweek.com |accessdate=29 July 2010}}</ref> It began operations in November 2001, as a 50:50 joint venture (JV) between Tata Consultancy Services and Housing Development Finance Corporation LTD. (HDFC).
In July 2004, TCS divested its 50% stake, which was purchased by Barclays Bank PLC, one of Intelenet's biggest clients. By 2006, Intelenet had over 5,000 employees and more than 20 client relationships.
In 2006, Intelenet entered the Indian domestic BPO industry with its acquisition of Sparsh BPO Services from Spanco Telesystems.<ref>{{cite web|url=http://timesofindia.indiatimes.com/biz/india-business/Intelenet-to-acquire-Spancos-Sparsh-BPO-biz/articleshow/1313901.cms |title=Intelenet to acquire Spanco's Sparsh BPO biz - India Business - Business - The Times of India |publisher=Timesofindia.indiatimes.com |date=1 December 2005 |accessdate=29 July 2010}}</ref> The company operates in the domestic BPO market, with over 18,000 employees in 10 locations across India. The company provides customer management, outbound sales, and analytics services in the banking and financial services, telecommunications, travel, insurance, retail, and government sectors.
In 2007, Intelenet's management team initiated a management buyout backed by Blackstone Group, a global private equity firm.<ref>{{cite web|url=http://www.vccircle.com/category/wordpress-category/deals-1?page=9 |title=Deals |publisher=VCCircle |accessdate=29 July 2010}}</ref> Blackstone Group owns 75.98% of the stake at Intelenet; 19% is held by SKM (Employee) Trust, and 5.02% by Housing Development Finance Corporation Ltd (HDFC).
Also in 2007, Intelenet acquired two companies in the travel and IT industries. The first was Upstream, a US-based BPO company with centers in Fargo, North Dakota; Chesapeake, Virginia; and Campbellsville, Kentucky. The second was Travelport ISO, the Indian branch of the Travelport group.
In January 2010, Intelenet opened a delivery centre in Kraków, Poland.<ref>{{cite web|author=Technology |url=http://www.bpowatchindia.com/bpo_news/msn/intelenet_launches_centre_in_poland/february-04-2010/msn_intelenet_launches_centre_in_poland.html |title=MSN India - Intelenet launches centre in Poland |publisher=BPO Watch India |date=16 March 2007 |accessdate=29 July 2010}}</ref>
In 2014, Intelenet Global Services was acquired by Serco Group PLC. In 2016, Serco (Indian operations) was acquired back by Intelenet Global Services.<ref>{{Cite web|url=http://articles.economictimes.indiatimes.com/20--31/news/69426894_1_bpo-unit-intelenet-global-services-serco-bpo|title=Blackstone closes Serco BPO deal, company to rebrand as Intelenet Global Services|website=timesofindia-economictimes|access-date=2016-06-04}}{{dead link|date=October 2024|bot=medic}}{{cbignore|bot=medic}}</ref>
In 2018, Intelenet Global Services was acquired by France-based BPO, Teleperformance.<ref name=":0" />
==References== {{Reflist}}
Category:Blackstone Inc. Category:Business process outsourcing companies of India Category:Companies based in Mumbai Category:Business services companies established in 2000 Category:2000 establishments in Maharashtra Category:Indian companies established in 2000