{{Short description|Internet utility in the United States}} thumb|Frontier Logo '''Frontier Fiber''' (formerly known as '''Frontier FiOS''') is a bundled Internet access, telephone, and (until 2021) television service provided by Frontier Communications that operates over a fiber-optic network within the United States.

==History== {{seealso|Verizon Fios}} In May 2009, Frontier announced that it would acquire Verizon's 4.8 million landlines leased to residential and small business customers in Arizona, Idaho, Illinois, Indiana, Michigan, Nevada, North Carolina, Ohio, Oregon, South Carolina, Washington, West Virginia, and Wisconsin, for $8.6 billion.<ref>{{Cite news|url=https://www.nytimes.com/2009/05/14/technology/companies/14phone.html|title=Frontier to Buy Verizon Lines for $8.5 Billion|last=Hansell|first=Saul|date=2009-05-13|work=The New York Times|access-date=2019-07-03|language=en-US|issn=0362-4331}}</ref><ref>{{Cite web|url=https://www.mlive.com/news/muskegon/2010/07/goodbye_verizon_hello_frontier.html|title=Goodbye Verizon, hello Frontier Communications|last=Alexander|first=Dave|date=2010-07-01|website=mlive.com|language=en-US|access-date=2019-07-03}}</ref> In addition to the purchase of copper lines, Frontier also acquired the fiber-optic system built by Verizon in Fort Wayne, around Portland, and in some eastern suburbs of Seattle. These operations would continue to operate under the FiOS branding used by Verizon.<ref>{{cite news|url=http://www.kirklandviews.com/archives/18457/|title=Goodbye Verizon FiOS, Hello Frontier Communications|last=Butcher|first=Rob|work=Kirkland Views|date=2010-07-01|url-status=dead|archive-url=https://web.archive.org/web/20160310171703/http://www.kirklandviews.com/archives/18457|archive-date=2016-03-10}}</ref>

Frontier initially stated that it had no plans for changes after the transition. However, the company later attempted to institute a $500 installation fee for new television subscribers, backed out of franchise agreements in some cities in Oregon, and increased rates by 50% in Indiana.<ref>{{cite web|url=http://www.multichannel.com/article/232530-Frontier_No_Changes_For_FiOS_DirecTV_Customers_For_9_12_Months.php |title=Frontier: No Changes For FiOS, DirecTV Customers For 9-12 Months - 2009-05-14 18:26:00 &#124; Multichannel News |publisher=Multichannel.com |access-date=2012-05-15}}</ref><ref>{{cite web|url=http://www.newsregister.com/article?articleTitle=frontier+to+pull+the+plug+on+fios--1299426460--223-- |title=News and information for McMinnville and Yamhill Valley, Oregon - wine country newspaper |publisher=NewsRegister.com |access-date=2012-05-15}}</ref><ref>{{cite web |url=http://www.wane.com/dpp/news/business/Frontier-plans-substantial-rate-hike-for-FIOS-TV |title=Frontier plans substantial rate hike for FIOS TV |publisher=Wane.com |access-date=2012-05-15 |url-status=dead |archive-url=https://web.archive.org/web/20130523175048/http://www.wane.com/dpp/news/business/Frontier-plans-substantial-rate-hike-for-FIOS-TV |archive-date=2013-05-23 }}</ref> Frontier later retracted the rate increases and installation fee but has not reclaimed franchises in the cities that it relinquished and not before losing FiOS TV subscribers.<ref>{{cite web|url=http://stopthecap.com/2011/08/16/frontiers-fiber-mess-company-losing-fios-subs-landline-customers-but-adds-bonded-dsl/ |title=Updated: Frontier's Fiber Mess: Company Losing FiOS Subs, Landline Customers, But Adds Bonded DSL |publisher=Stop the Cap! |date=2011-08-16 |access-date=2012-05-15}}</ref>{{better source needed|date=July 2019}}

On February 5, 2015, Frontier announced that it would also acquire Verizon's wireline assets in California, Florida and Texas for $10.5 billion.<ref>{{Cite news|url=https://www.fiercetelecom.com/telecom/frontier-acquires-verizon-wireline-assets-3-states-for-10-5b|title=Frontier acquires Verizon wireline assets in 3 states for $10.5B|newspaper=Fierce Telecom|date=5 February 2015 |language=en|access-date=2019-07-03}}</ref> The transition took effect April 1, 2016; technical issues with the integration resulted in a disruption of service for many FiOS users in the markets, which continued for some in the weeks that followed. In May 2016, California assemblyman Mike Gatto announced a hearing over the matter, stating that "there has been an alarming rate of telephone and Internet outages in Southern California and consumers are frustrated with the lack of a solution to this months-long ordeal".<ref>{{Cite web|url=https://arstechnica.com/information-technology/2016/05/frontier-outages-persist-35-days-after-switch-from-verizon/|title=Nightmarish transition from Verizon to Frontier has no end in sight|last=Brodkin|first=Jon|date=2016-05-05|website=Ars Technica|language=en-us|access-date=2019-07-03}}</ref><ref>{{Cite web|url=https://arstechnica.com/information-technology/2016/04/after-verizon-fios-changeover-to-frontier-some-customers-lose-service/|title=After Verizon FiOS changeover to Frontier, some customers lose service|last=Brodkin|first=Jon|date=2016-04-01|website=Ars Technica|language=en-us|access-date=2019-07-03}}</ref>

During the hearing, Frontier West president Melinda White stated that most of the issues were caused by incomplete customer data provided by Verizon for importation into its systems. White stated that less than 1 percent of its customers were affected, and that it would provide service credits to affected subscribers while it finished addressing the issues. Republican assemblyman Jim Patterson accused the California Public Utilities Commission (CPUC) of not placing enough oversight on the transition, deeming it a "failure of the fundamental role and responsibility" of the commission.<ref>{{Cite web|url=https://arstechnica.com/information-technology/2016/05/verizons-corrupt-data-to-blame-for-weeks-long-outages-frontier-says/|title=Verizon's corrupt data to blame for weeks-long outages, Frontier says|last=Brodkin|first=Jon|date=2016-05-19|website=Ars Technica|language=en-us|access-date=2019-07-03}}</ref>

In May 2020, Frontier completed a sale of its assets in the Pacific Northwest to Ziply Fiber including the fiber-optic systems that it had acquired from Verizon in Washington and Oregon.<ref>{{cite news |last1=Spencer |first1=Malia |title=Ziply Fiber completes acquisition of Frontier Communications' Northwest operations |url=https://www.bizjournals.com/portland/news/2020/05/01/ziply-fiber-completes-acquisition-of-frontier.html |access-date=12 April 2021 |work=www.bizjournals.com |date=May 1, 2020}}</ref>

In late 2020, Frontier dropped the FiOS branding, renaming the service Frontier FiberOptic.

In 2021, Frontier announces plans to discontinue its in-house TV services and partnered with YouTube TV, freeing up its bandwidth for internet and phone. Frontier customers were paying the two services separately until March 27, 2023 when the companies offered integrated billing.<ref>[https://techcrunch.com/2023/03/27/frontier-internet-youtube-tv-single-billing-bundle/ You can now bundle Frontier internet with YouTube TV on the same bill] - ''TechCrunch'' (published March 27, 2023)</ref> While Frontier's TV service is still active, it has not accepted new customers since the company's announcement.

==References== {{Reflist|30em}}

==External links== * {{Official website|https://frontier.com/shop/internet/fiber-internet}}

{{Internet service providers of the United States}} {{CATV USA}} {{Telecommunications}}

Category:Cable television companies of the United States Category:Internet service providers of the United States Category:Broadband Category:Fiber to the premises Category:Video on demand Category:2009 establishments in the United States Category:Frontier Communications