{{short description|Canadian health technology company}} {{Infobox company | name = Telus Health | logo = Telus Health logo.svg | num_employees = >10,000 | parent = Telus Corporation | type = Division | foundation = {{start date and age|1988}} in Edmonton, Alberta, Canada | location = Vancouver, British Columbia, Canada | key_people = {{Indented plainlist| * Juggy Sihota, chief growth officer<ref>{{cite web | url=https://www.telus.com/en/health/about-telus-health/our-leadership/juggy-sihota | title=Juggy Sihota | TELUS Health }}</ref> * David Bassin, managing director, Provider Solutions<ref>{{cite web | url=https://www.telus.com/en/health/about-telus-health/our-leadership/david-bassin | title=David Bassin | TELUS Health }}</ref> * Martin Belanger, managing director, Payor Solutions<ref>{{cite web | url=https://www.telus.com/health/about-telus-health/our-leadership/martin-belanger | title=Martin Belanger | TELUS Health }}</ref> * Neil King, managing director, Employer Solutions<ref>{{cite web | url=https://www.telus.com/health/about-telus-health/our-leadership/neil-king | title=Our leadership team | TELUS Health }}</ref> }} | industry = Health and wellbeing technology | services = {{Indented plainlist| * Employee health and wellbeing * Virtual care * Electronic medical records (EMRs) * Electronic health records (EHRs) * Remote patient monitoring * Online claims settlement management software * Pharmacy management solutions * Virtual pharmacy service * Mental health services * Personal emergency response services * Physical healthcare clinics }} | revenue = ~C$1.01 billion (2021) | net_income = {{profit}} C$11.5 million (2005) | homepage = {{URL|https://www.telushealth.com}} }}
'''Telus Health''', a division of Telus Corporation, is a Vancouver, British Columbia, Canada–based provider of health technology services with more than 10,000 employees primarily located in Canada, United States, United Kingdom and Australia.<ref>{{Cite web |title=TELUS completes C$2.3 billion acquisition of LifeWorks |url=https://www.telus.com/en/health/press-releases/telus-completes-lifeworks-acquisition |access-date=2024-03-04 |website=TELUS Health |language=en}}</ref> The company operates four customer-facing business units: Employer Solutions, Consumer Solutions, Payor Solutions (insurers) and Provider Solutions (healthcare professionals, health institutions and governments).
The company’s operations are global, with products and services that cover more than 50 million employees of organizations in 160 countries<ref>{{Cite web |title=TELUS completes C$2.3 billion acquisition of LifeWorks |url=https://www.telus.com/en/health/press-releases/telus-completes-lifeworks-acquisition |access-date=2024-05-24 |website=TELUS Health |language=en}}</ref> plus more than 130,000 physicians, pharmacies and allied health professionals in Canada. It also supports the processing of roughly 130 million health insurance claims electronically each year on behalf of insurers.
==Background== '''MPact Immedia'''—established in 1988—merged with Bell Canada's Electronic Business Solutions to form BCE Emergis in 1998, which became an independent unit on May 6, 2006. On December 1, 2004, the company was renamed as Emergis.
In 2007, Telus Corporation purchased Emergis for $763 million.<ref name="thestar_20071129">{{Cite news| title = Telus buys Emergis for $763M| work =The Star | access-date = June 12, 2020| date =November 29, 2007| url = https://www.thestar.com/business/2007/11/29/telus_buys_emergis_for_763m.html}}</ref>
Shortly after acquiring Emergis, Telus introduced its Telus Health Solutions division. In June 2022, Telus Health acquired LifeWorks, in a deal valued at $2.9 billion including debt.<ref>{{cite web |title=Telus acquires LifeWorks Inc. for $2.9-Billion to boost health subsidiary |date=2022-06-16 |website=The Globe and Mail |archive-url=https://web.archive.org/web/20230210171907/https://www.theglobeandmail.com/business/article-telus-acquires-lifeworks-inc-for-29-billion-to-boost-health-subsidiary/ |archive-date=2023-02-10 |url-status=live |url=https://www.theglobeandmail.com/business/article-telus-acquires-lifeworks-inc-for-29-billion-to-boost-health-subsidiary/}}</ref>
=== Retired Products ===
==== Wolf EMR ==== In 2012, TELUS Health acquired '''Wolf Medical Systems''', then Canada’s largest cloud-based EMR provider. The acquisition led to the creation of TELUS Physician Solutions, integrating Wolf’s cloud-based technology into TELUS’s broader health portfolio.<ref>[https://www.marketscreener.com/quote/stock/TELUS-CORPORATION-1411858/news/TELUS-Corporation-TELUS-acquires-Wolf-Medical-Systems-Canada-s-fastest-growing-cloud-based-EMR-14001293/ TELUS acquires Wolf Medical Systems]</ref> In the years that followed, Wolf EMR was gradually retired as healthcare providers were transitioned to platforms such as PS Suite. A user-group webinar conducted approximately 3.4 years ago addressed questions about Wolf EMR sunsetting and migrating to other TELUS EMRs.<ref>[https://www.youtube.com/watch?v=tgPvtGAXoy0 Wolf EMR Retirement Webinar]</ref>
==== Nightingale EMR ==== Prior to PS Suite becoming the primary EMR solution, TELUS Health offered the '''Nightingale EMR platform'''. That platform was officially retired in 2019, and users were advised to migrate to PS Suite.<ref>[https://plus.telussante.co/page/emr/nightingale/ TELUS Health - Nightingale EMR]</ref>
==== PS Suite (Practice Solutions) ==== '''PS Suite''' (originally called Practice Solutions) has long stood as TELUS Health’s flagship EMR system, widely adopted across Canada for its robust functionality, user-friendly interface, integrated billing, mobile access, and ability to connect with labs, provincial registries, and referral systems.<ref>[https://www.telus.com/en/health/health-professionals/clinics/ps-suite TELUS Health - PS Suite]</ref><ref>[https://go.telushealth.com/hubfs/CHR%20assets/TELUS_Health_PS_Suite_EMR_Brochure.pdf TELUS Health PS Suite Brochure]</ref>
In Alberta, TELUS Health is now in the process of phasing out PS Suite. Providers are in transition, and are migrating to more modern EMRs.
=== Pediatric Community Impact === The pediatric healthcare community has particularly been affected and are positioned to evaluate and select suitable EMR systems. Cherry Health—a healthcare network and recruiting platform—lists a considerable number of pediatric providers who use PS Suite in their profiles, indicating ongoing use of that EMR in pediatric practices.<ref>[https://www.cherry.health Cherry Health]</ref> Pediatric practices often require customizable workflows, growth tracking, vaccination scheduling, and family health data integration. The PS Suite retirement requires that EMRs part of Alberta's EMR network such as Auro, Ava, and HQ prepare for clinical migrations.
For pediatric and general practice needs, especially in Alberta and beyond, EMR systems include: * '''Auro EMR''' – Praised for flexible functionality and focus on Allied Health Specialist. * '''Ava EMR''' – Modern, intuitive, scalable, often praised for healthcare innovation. * '''HQ EMR''' – Open-source EMR used across North Edmonton.
== Locations == Telus Health has office locations in Quebec, Ontario, Alberta, and British Columbia.<ref name=":0">{{Cite web|title=Telus Health Offices |url=https://www.telus.com/en/health/offices|access-date=2020-09-03 |publisher=Telus Health|language=en}}</ref>
The company also has 14 Telus Health Care Centres in British Columbia, Alberta, Manitoba, Ontario, Quebec and Newfoundland and Labrador and 4 Telus Health MyCare Clinics located in British Columbia and Quebec.<ref>{{Cite web |title=TELUS Health MyCare Clinics |url=https://www.telus.com/en/personal-health/my-care/clinics |access-date=2022-06-28 |website=TELUS |language=en}}</ref>
Telus Health Virtual Pharmacy has dispensing locations in Quebec, British Columbia, Manitoba and Ontario.<ref>{{Cite web |title=Terms and Conditions {{!}} TELUS Health Virtual Pharmacy |url=https://www.telus.com/en/health/virtual-pharmacy/terms-and-conditions |access-date=2022-06-28 |website=www.telushealth.com |language=en}}</ref>
==References== {{Reflist}}
== External links == * {{official website|https://www.telushealth.com}}
{{Telus}} Category:Telus Category:Companies based in Vancouver Category:Technology companies of Canada