{{COI|date=September 2025}} {{Infobox company | name = Document360 | logo = Document360_Logo.png | logo_caption = | type = SaaS (Software-as-a-Service) | hq_location = London, UK | founded = December 17, 2017 | industry = SaaS, Knowledge Management | products = Document360 | services = Knowledge base software, Documentation management | revenue = Bootstrapped (No external investments) | num_employees = 250+ | website = {{URL|https://document360.com/}} }}
'''Document360''' is a software-as-a-service (SaaS) product that provides businesses with a platform to manage and store digital documentation. The product is used to create knowledge bases, user manuals, help sites, software documentation, standard operating procedures (SOPs), and API documentation.<ref>{{Cite web |last=Graw |first=Michael |date=2021-01-19 |title=Document360 review |url=https://www.techradar.com/reviews/document360-review |access-date=2025-08-22 |website=TechRadar |language=en}}</ref><ref>{{Cite web |title=Document360 Launches API Documentation Feature to Their Knowledge Base Solution |url=https://markets.businessinsider.com/news/stocks/document360-launches-api-documentation-feature-to-their-knowledge-base-solution-1032192004 |access-date=2025-08-22 |website=markets.businessinsider.com |language=en}}</ref>
Document360 operates under Kovai.co and has offices in London, UK, Chennai, and Coimbatore, India.<ref>{{Cite web |last=Korczynska |first=Emilia |date=2021-11-17 |title=Bootstrapping to 10 million - The Story of Kovai.co |url=https://userpilot.com/blog/bootstrapping-10-million-kovaico/ |access-date=2025-08-22 |website=Userpilot |language=en-US}}</ref><ref>{{Cite web |title=Document360 builds AI knowledge base on Azure, ups efficiency and customer engagement |url=https://www.microsoft.com/en/customers/story/20669-kovai-limited-biztalk360-azure |access-date=2025-08-22 |website=www.microsoft.com |language=en}}</ref>
== History == Document360 was founded in London, UK in December 2017.<ref>{{Cite web |date=2023-11-03 |title=Document360 launches their AI-First Self-Service Knowledge Base |url=https://aapnews.aap.com.au/aapreleases/cision20231102AE56641 |access-date=2025-08-22 |website=AAP News |language=en}}</ref><ref>{{Cite web |date=2025-03-29 |title=Document360 - 2025 Company Profile |url=https://tracxn.com/d/companies/document360/__M8w6oIy-yAdXMfEXGcm9tlYrLa2zzbpHqLJZaJ3Uw3o |access-date=2025-08-22 |website=tracxn.com |language=en}}</ref> The product's development began with a two-week hackathon, resulting in the release of its first beta version on December 17, 2017.<ref>{{Cite web |title=Top private knowledge base software tools for 2025 |url=https://blog.knowledgeowl.com/blog/posts/top-private-knowledge-base-software/ |access-date=2025-08-22 |website=knowledgeowl.com}}</ref><ref>{{Cite web |title=E15: Saravana Kumar, Document360 |url=https://codestory.co/podcast/e15-saravana-kumar-document360/ |access-date=2025-08-22 |website=Code Story: Insights from Startup Tech Leaders |language=en-US}}</ref> The platform was officially launched in the market in June 2018.<ref>{{Cite web |last=Taparia |first=Neal |title=How One Entrepreneur Bootstrapped To $10 Million In Revenue By Solving A Problem He Saw At Work |url=https://www.forbes.com/sites/nealtaparia/2020/11/20/how-one-entrepreneur-bootstrapped-to-10-million-in-revenue-by-solving-a-problem-he-saw-at-work/ |access-date=2025-08-22 |website=Forbes |language=en}}</ref> In 2021, the company was recognized with the NASSCOM Emerge 50 Award for its achievements in the software industry.<ref>{{Cite news |date=2022-01-24 |title=Kovai.co gets NASSCOM recognition |url=https://timesofindia.indiatimes.com/kovai-co-gets-nasscom-recognition/articleshow/89094799.cms |access-date=2025-08-22 |work=The Times of India |issn=0971-8257}}</ref><ref>{{Cite web |date=2023-07-08 |title=Multi-Product Enterprise SAAS Startup for All Business Needs |url=https://www.listmystartup.com/kovai-co-success-story/ |access-date=2025-08-22 |language=en-US}}</ref>
In June 2022, Document360 integrated an AI-powered feature that helps generate SEO and meta descriptions for articles.<ref>{{Cite web |date=2023-03-03 |title=Document360 updates |url=https://headwayapp.co/document360-updates?after=eyJpZCI6MjYxNTgxLCJkYXRlIjoxNjgwMjY2MTk2fQ |access-date=2025-08-22 |website=Document360 updates}}</ref><ref name=":02">{{Cite web |title=Kovai.co Acquires Floik To Enhance Its Document360 Knowledge Management Platform |url=https://www.bwdisrupt.com/article/kovaico-acquires-floik-to-enhance-its-document360-knowledge-management-platform-539156 |access-date=2025-08-22 |website=BW Disrupt |language=en}}</ref> On November 1, 2023, Document360 launched Document360 2.0, which included an AI chatbot called Ask Eddy.<ref>{{Cite web |last=Kumar |first=Saravana |date=2024-08-22 |title=Document360 2.0 Product Information and Latest Updates (2025) |url=https://www.producthunt.com/products/document360-2-0 |access-date=2025-08-22 |website=Product Hunt |language=en}}</ref>
In the spring 2024, the product was ranked as a leader in documentation software by Slashdot and SourceForge.<ref>{{Cite web |title=Document360 |url=https://slashdot.org/software/p/Document360/ |access-date=2025-08-22 |website=Slashdot |language=en}}</ref><ref>{{Cite web |title=Document360 |url=https://sourceforge.net/software/product/Document360/ |access-date=2025-08-22 |website=SourceForge |language=en}}</ref>
In October 2024, the company acquired Floik, a Bengaluru-based SaaS company, and integrated its product within Document360.<ref>{{Cite web |last=Jacob |first=Shine |date=November 13, 2024 |title=Kovai.co acquires Bengaluru-based business-to-consumer SaaS company Floik |url=https://www.business-standard.com/companies/news/kovai-co-acquires-bengaluru-based-saas-company-floik-to-boost-ai-capability-124111300940_1.html |access-date=2025-08-22 |website=business-standard.com}}</ref><ref>{{Cite web |date=November 13, 2024 |title=Kovai.co announces strategic acquisition of Floik to enhance its Document360 knowledge management platform |url=https://finance.yahoo.com/news/kovai-co-announces-strategic-acquisition-152000479.html |access-date=2025-08-22 |website=finance.yahoo.com}}</ref><ref name=":02"/><ref>{{Cite web |date=2024-11-13 |title=Kovai.co Acquires SaaS Startup Floik to Boost Document360's Knowledge Management Capabilities |url=https://www.entrepreneur.com/en-in/news-and-trends/kovaico-acquires-saas-startup-floik-to-boost-document360s/482825 |access-date=2025-08-22 |website=Entrepreneur |language=en}}</ref>
Document360 is involved in charitable activities, notably contributing to Great Ormond Street Hospital (GOSH), a childrens hospital in London.<ref>{{Cite web |title=Travelling to the hospital {{!}} International and Private Care |url=https://www.gosh.com.kw/contact-us/travelling-hospital |access-date=2025-08-22 |website=www.gosh.com.kw}}</ref><ref>{{Cite web |title=Home |url=https://www.gosh.org/ |access-date=2025-08-22 |website=GOSH Charity |language=en-GB}}</ref>
== Overview == Document360 is a web-based knowledge base platform with features like AI search, content generation, and analytics. After acquiring Floik, it also supports demo video creation. It’s subscription-based and used by companies including McDonald's, VMware, Virgin Red, and the NHS.<ref>{{Cite web |title=Powerful analytics, Easy integration, Incredible customer service. |url=https://reviews.financesonline.com/p/document360/powerful-analytics-easy-integration-incredible-customer-service-238811 |access-date=2025-08-22 |website=Financesonline.com |language=en-US}}</ref><ref>{{Cite web |title=Document360 review |url=https://www.g2.com/products/document360/reviews/document360-review-9998863 |access-date=2025-08-22 |website=g2.com}}</ref><ref>{{Cite web |title=Document360 SR |url=https://www.g2.com/products/document360/reviews/document360-review-10767494#survey-response-10767494 |access-date=2025-08-22 |website=g2.com}}</ref>thumb|Office in India
== References == {{reflist}}
Category:2017 software