{{Short description|UK cloud communications provider}} {{Multiple issues| {{COI|date=November 2022|talk=COI}} {{Promotional|date=November 2022}} }} {{Use dmy dates|date=October 2019}} {{EngvarB|date=February 2020}} {{Infobox company | name = Content Guru Ltd | type = Private limited Company | logo = Content Guru logo.svg | area_served = The company provides services in approximately 60 countries | founders = Sean Taylor and Martin Taylor | revenue = £ 68.6 million (2025)<ref>{{cite web|url=https://find-and-update.company-information.service.gov.uk/company/05653869|title= Content Guru Filing History, Companies House}}</ref> | num_employees = 500 (2024)<ref>{{cite web|url=https://www.contactcenterworld.com/view/contact-center-news/content-gurus-headcount-hits-continued-double-digit-growth-in-2024.aspx|publisher=ContactCentreWorld|title=Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024|date=October 2024 |access-date=2024-10-12}}</ref> | industry = Telecommunications | services = Cloud communications software, cloud contact centre software | parent = Redwood Technologies Group | footnotes = | founded = {{Start date and age|df=yes|2005}} | hq_location_city = Bracknell | hq_location_country = England, United Kingdom | products = Storm CONTACT | website = {{URL|www.contentguru.com}} }}
'''Content Guru''' is a cloud communications provider based in Bracknell, UK.<ref>{{Cite web|url=http://www.getreading.co.uk/news/reading-berkshire-news/stephen-k-amos-presents-bracknell-10511346|title=Stephen K Amos presents Bracknell-based cloud provider with top IT award|date=27 November 2015}}</ref> The company provides services in over 60<ref>{{Cite web |title=Content Guru |url=https://investinholland.com/success-stories/content-guru/ |access-date=2022-03-17 |website=NFIA |language=en-US}}</ref> countries<ref>[https://www.sep.co.uk/our-portfolio/content-guru/ SEP: A leading cloud contact centre and customer engagement solutions provider]</ref> through its cloud Contact Centre, Storm. These services are provided directly to customers and with partners such as Vodafone, Cinos<ref>{{Cite web|url=http://www.samenacouncil.org/samena_daily_news.php?news=30186|title=KPN & Content Guru go Dutch with storm}}</ref> and Rakuten.<ref>{{Cite web|date=2018-02-23|title=News : Rakuten Communications & Content Guru Announce Strategic Partnership|url=https://www.contactcenterworld.com/view/contact-center-news/rakuten-communications-content-guru-announce-strategic-partnership.aspx|access-date=2020-07-03|website=ContactCenterWorld.com|language=en}}</ref> Clients include the National Health Service<ref>{{Cite web|url=https://www.myhealth.london.nhs.uk/healthy-london/latest/news/300317-NHS111-takes-home-top-award|title=NHS 111 takes home top award at UK Cloud Awards 2017}}</ref> and Serco.<ref>{{Cite web|url=http://blog.executivebiz.com/2017/05/serco-content-guru-alliance-to-offer-contact-center-platform-for-public-sector-customers/|title=Serco-Content Guru Alliance to Offer Contact Center Platform in Public Sector|date=9 May 2017 }}</ref>
In April 2016, Content Guru received a Queen's Award for Innovation.<ref>{{Cite web |title=Queen's Awards for Enterprise 2016 - Press book |url=https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/518539/2016-winners-of-the-queen_s-awards-for-enterprise-press-book.pdf}}</ref>
== History == Content Guru is made up of a number of wholly owned subsidiaries of Redwood Technologies Group across North America, Asia-Pacific and Europe.<ref>{{Cite web|url=https://beta.companieshouse.gov.uk/company/09228224/filing-history|title=REDWOOD TECHNOLOGIES GROUP Ltd - Filing history (Free information from Companies House)}}</ref> The vast majority of the revenue generated by Redwood Technologies Group comes from the delivery of cloud services, provided and supported by Content Guru.<ref>{{Cite web|title=REDWOOD TECHNOLOGIES GROUP LTD - Filing history (free information from Companies House), Group of Companies Accounts, p.3|url=https://beta.companieshouse.gov.uk/company/09228224/filing-history|access-date=2020-06-30|website=beta.companieshouse.gov.uk|language=en}}</ref>
Content Guru was founded in 2005 and provides cloud-based customer engagement and customer experience services and cloud contact centre products.<ref>{{Cite web|url=https://www.gartner.com/reviews/market/contact-center-as-a-service-western-europe/vendor/content-guru|title = Content Guru Reviews, Ratings, and Features - Gartner 2021}}</ref><ref>{{Cite web|url=https://www.ccma.org.uk/insight/contentguru/|title = Content Guru|date = 4 February 2019}}</ref><ref>{{cite web |url=https://www.contentguru.com/ |title=Home |website=contentguru.com}}</ref> The company has offices in the US, Japan, Singapore, the UK, the Netherlands,<ref>{{Cite web|url=https://investinholland.com/success-stories/content-guru/|title=Content Guru}}</ref> Germany, Ireland and Italy.
In 2010, Storm was used by ComRes on behalf of ITV News to provide live audience polling for the first televised election leaders' debate in the build-up to the UK 2010 General Election.<ref>{{Cite web|url=http://www.4rfv.co.uk/industrynews/110004/comres_and_itv_news_deliver_first_results_of_leader_debate|title=Comres And ITV News Deliver First Results Of Leader Debates}}</ref>
In 2013, Content Guru co-founded Berkshire Community Foundation (BCF)'s Business Philanthropy Club (BPC), which enables businesses in Berkshire to provide funding for grassroots organizations and projects in their local communities.<ref>{{Cite web|url=https://www.blandy.co.uk/news/berkshire-community-foundation-business-philanthropy-club|title=Berkshire Community Foundation Launches Business Philanthropy Club - Blandy & Blandy Solicitors|website=www.blandy.co.uk|language=en|access-date=2018-04-16}}</ref> Content Guru has been a sponsor of the Pride of Bracknell Forest Awards since 2016,<ref>{{Cite web|url=https://commsbusiness.co.uk/news/rewood-supports-annual-pride-of-bracknell-forest-award/|title=Redwood Supports Annual Pride of Bracknell Forest Award {{!}} Comms Business|website=commsbusiness.co.uk|language=en-US|access-date=2018-04-16}}</ref> along with its parent company Redwood Technologies. Content Guru supports several local and national charities.<ref>{{Cite web|title=Community and Voluntary|url=https://www.contentguru.com/about-us/community-and-voluntary/|access-date=2020-07-02|website=Content Guru|language=en}}</ref>
In March 2017, the company announced that it would be delivering services to the United States.<ref>{{Cite web|url=http://markets.financialcontent.com/stocks/news/read/33859398/content_guru_to_'storm'_america_on_three_fronts|title=Content Guru to storm America on Three Fronts}}</ref> In January 2018, a minority stake of Content Guru and its parent company, Redwood Technologies Group, was sold to Scottish Equity Partners in a £25 million cash deal.<ref>{{Cite web|url=https://www.sep.co.uk/sep-invests-redwood-technologies-group|title=SEP invests in Redwood Technologies Group}}</ref><ref>{{Cite web|url=https://www.uktech.news/news/investment-news/berkshire-based-redwood-technologies-group-gets-25m-20180116|title=Berkshire-based Redwood Technologies Group gets £25m|date=16 January 2018}}</ref><ref>{{Cite web|url=http://www.bqlive.co.uk/scotland/2018/01/16/news/sep-announces-investment-in-communications-technology-firm-29987/|title=Scottish Equity Partners has completed a £25m investment in Redwood Technologies Group}}</ref> In February 2018, Content Guru announced a partnership with Rakuten Communications to deliver services to Japan.<ref>{{Cite web|title=Rakuten Communications & Content Guru Announce Strategic Partnership|url=https://www.spglobal.com/marketintelligence/en/news-insights/trending/uv24x7iydlfrb8vrm2sumw2}}</ref>
In March 2018, the Kerslake Report, an independent review into the emergency response to the Manchester Arena bombing, found that the setup of the Casualty Bureau had been "seriously hampered" by the failure of the National Mutual Aid Telephony system provided by Vodafone. The report stated that problems with a fallback solution, including the inability to amend a recorded message and technical difficulties with a server, suggested "an inadequate level of knowledge or expertise within Vodafone or its sub-contractor Content Guru".<ref>{{Cite report |title=The Kerslake Report: An Independent Review into the Preparedness for, and Emergency Response to, the Manchester Arena Attack on 22nd May 2017 |date=27 March 2018 |publisher=Kerslake Arena Review |url=https://www.jesip.org.uk/uploads/media/Documents%20Products/Kerslake_Report_Manchester_Are.pdf |access-date=6 May 2026}}</ref>
In June 2019, Redwood Technologies Group acquired Weston Digital Technologies for its screen recording and quality monitoring functionality.<ref>{{Cite web|last=Heggie-Collins|first=Sam|title=Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition Directors Club® News Directors Club® News|url=https://directorsclub.news/2019/06/06/redwood-technologies-group-enhances-quality-monitoring-expertise-with-weston-digital-technologies-acquisition/|access-date=2020-07-15|website=Directors Club® News|date=6 June 2019|language=en-US}}</ref> In early July 2020 Content Guru announced that its product could integrate with Microsoft Teams.<ref>{{Cite web|title=storm Integration with Microsoft Teams|url=https://www.contentguru.com/resources/news/storm-integration-with-microsoft-teams/|access-date=2020-07-17|website=Content Guru|language=en}}</ref> In July 2020, Content Guru was named as a supplier in Crown Commercial Service's Spark Dynamic Purchasing System.<ref>{{Cite web|date=2020-07-15|title=Content Guru Named as a Supplier on Crown Commercial Service's Spark Dynamic Purchasing System -|url=https://uktechnews.co.uk/2020/07/15/content-guru-named-as-a-supplier-on-crown-commercial-services-spark-dynamic-purchasing-system/|access-date=2020-07-16|website=uktechnews.co.uk|language=en-GB}}</ref>
In April 2021, Content Guru's parent company Redwood Technologies acquired US-based Potomac Integration and Consulting (PIC).<ref>{{Cite web |date=2021-04-08 |title=Redwood Technologies bags US consulting firm |url=https://comms-dealer.com/ma-finance-acquisition/redwood-technologies-bags-us-consulting-firm |access-date=2024-01-12 |website=comms-dealer.com/ |language=en-GB}}</ref>
== References == <references />
Category:Cloud computing providers Category:Companies based in Bracknell