{{Short description|Self check-in kiosk for airlines}} [[Image:KLIA CUSS.jpg|180px|thumb|right| A typical CUSS kiosk installed in Kuala Lumpur International Airport provided by SITA]] '''Common-use self-service''' or '''CUSS''' is a shared kiosk offering airport check-in to passengers without the need for ground staff. The CUSS can be used by several participating airlines in a single terminal.<ref name=IATACuss>{{cite web|title=Common Use Self-Service (CUSS)|url=http://www.iata.org/whatwedo/stb/cuss/Pages/index.aspx|publisher=International Air Transport Association|accessdate=21 February 2014|archive-url=https://web.archive.org/web/20140223113729/http://www.iata.org/whatwedo/stb/cuss/Pages/index.aspx|archive-date=23 February 2014|url-status=dead}}</ref>
The first major installation of CUSS for multiple airlines was launched in 2003 in a cooperative project between LAS McCarran Airport, ARINC and twelve participating airlines. British Airways, Singapore Airlines, Royal Dutch KLM and Lufthansa{{citation needed|date=March 2013}} By the end of 2008, CUSS had been implemented at more than 100 airports globally.<ref name=IATACuss />
== Benefits ==
===Passengers=== CUSS can provide easier and faster passenger passage through the airport, due to less queues. CUSS kiosks can be shared by multiple airlines and are located throughout the airport,<ref name=IATACuss /> ranging from car parks to transit areas, thus cutting down airport crowds.<ref name="Kiosk3">''[http://www.kiosksinc.com/kiosk-solutions/ticketing-kiosk Ticketing Kiosks]''. Kiosks Inc; February 2014 [cited 21 February 2014].</ref>
===Airline and airports=== Economically, CUSS reduces the labour cost of ground staff required by manual check-in. With the introduction of CUSS, the check-in area at the airport can be reduced to enable more retail outlets, or entertainment facilities.{{citation needed|date=March 2013}} Based on IATA studies, a 40% market penetration of self-service check-in will save $US1 billion per year.<ref>{{Cite web |date=June 2008 |title=IATA annual report 2008 |url=https://www.iata.org/contentassets/c81222d96c9a4e0bb4ff6ced0126f0bb/iata-annual-report-2008.pdf |access-date=16 February 2023 |website=International Air Transport Association}}</ref> CUSS can be implemented in the cloud, optimising resource usage and support overheads, that eliminates the need for servers, core computing space and costly technical manpower.<ref>{{Cite web|url=http://www.airportknowledge.com/airport-solutions/passenger-processing/common-use-check-in|title=Common Use Check-In {{!}} Leading Check In System {{!}} ARINC Airports|last=Administrator|website=www.airportknowledge.com|language=en-GB|access-date=2017-12-22}}</ref>
==References== {{reflist}}
==External links== # [https://web.archive.org/web/20110602073051/http://www.iata.org/whatwedo/stb/cuss/Pages/index.aspx IATA CUSS project page] # [http://www.futuretravelexperience.com/tag/cuss/ Latest CUSS News and Implementation] # [https://www.iata.org/contentassets/c81222d96c9a4e0bb4ff6ced0126f0bb/iata-annual-report-2008.pdf IATA Annual Report 2008]
Category:Interactive kiosks Category:Self-service