{{Short description|American software company}} {{Multiple issues| {{More citations needed|date=October 2020}} {{Third-party|date=October 2020}} }} {{Infobox company | name = Clarabridge | type = Private | foundation = 2005 | hq_location_city = Reston, Virginia, United States | industry = Software | key_people = Sid Banerjee, Co-Founder, Chief Strategy Officer<br />Justin Langseth, Co-Founder, CTO (2005-2012)<br />Mark Bishof, CEO (2016-present)<br />Yuchun Lee, Chairman of the Board <br />Sanju Bansal, Board Member | products = Customer feedback management services, Customer experience management, Text analytics, Sentiment Analysis, Speech analytics, Digital customer service | homepage = {{Url |www.clarabridge.com}} }} thumb|The Clarabridge HQ office environment featuring a library nook '''Clarabridge''' was an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology,<ref>{{cite web|url=http://search.usa.gov/search?affiliate=web-sdmg-uspto.gov&v:project=firstgov&query=clarabridge|title=clarabridge - United States Patent and Trademark Office Search Results|publisher=Search.usa.gov|accessdate=8 December 2014}}</ref> the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.
==Company milestones==
* '''October, 2005:''' Clarabridge is incorporated * '''November, 2008:''' First Clarabridge Customer Connections User Conference (C3) * '''March, 2011:''' EMEA (Europe, Middle East, and Africa) Office Opens in London * '''December, 2011:''' One Billion Verbatim Processed{{clarify|date=October 2020}} * '''August, 2012:''' Two Billion Verbatim Processed{{clarify|date=October 2020}} * '''September, 2012:''' Clarabridge Culture/Social Inclusion Club Founded * '''February, 2013:''' Clarabridge opens office in San Francisco * '''September, 2013:''' $80M in Series D Funding<ref>{{cite web|url=https://www.finsmes.com/2013/09/clarabridge-raises-80m.html |title=Clarabridge Raises $80M |publisher=FINSMES |date=2013-09-10 |accessdate=2014-02-20}}</ref> * '''April, 2014:''' Acquisition of Market Metrix * '''April, 2015:''' Acquisition of Engagor<ref>{{cite news|url=https://www.washingtonpost.com/business/capitalbusiness/clarabridge-buys-belgian-firm/2015/05/21/8acca7d2-ffca-11e4-805c-c3f407e5a9e9_story.html |title=Clarabridge Buys Belgian Firm |newspaper=Washington Post |date=2015-05-22 |accessdate=2015-05-22}}</ref> * '''March, 2018:''' Clara-Ladies Founded{{clarify|date=October 2020}} * '''July, 2018:''' Clarabridge Announces Support for WhatsApp Business * '''July, 2020:''' Clarabridge Introduces Intelligent Scoring (patent pending)<ref>{{cite web|url=https://www.kmworld.com/Articles/News/News/Clarabridge-introduces-intelligent-scoring-in-2020-summer-release-141892.aspx |title=Clarabridge introduces intelligent scoring in 2020 summer release |publisher=KM World |date=2020-09-17 |accessdate=2020-09-17}}</ref> * '''October, 2020:''' Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365<ref>{{cite web|url=https://cloudblogs.microsoft.com/dynamics365/bdm/2020/10/13/3-updates-to-gather-and-manage-feedback-with-dynamics-365-customer-voice/ |title=3 updates to gather and manage feedback with Dynamics 365 Customer Voice |publisher=Microsoft Dynamics 365 Blog |date=2020-10-13 |accessdate=2020-10-13}}</ref> * '''October, 2020:''' Clarabridge Launches Partnership with Facebook<ref>{{cite web|url=https://techcrunch.com/2020/10/19/facebook-introduces-a-new-messenger-api-with-support-for-instagram/ |title=Facebook Introduces A New Messenger API with support for Instagram |publisher=TechCrunch |date=2020-10-19 |accessdate=2020-10-19}}</ref> * '''October, 2021:''' Qualtrics completes acquisition of Clarabridge<ref>{{Cite web |title=Qualtrics Completes Acquisition of Clarabridge |url=https://www.qualtrics.com/news/qualtrics-completes-acquisition-of-clarabridge/ |access-date=2022-04-01 |website=Qualtrics |language=en}}</ref>
==References== {{Reflist}}
Category:Software companies based in Virginia Category:American companies established in 2005