{{Short description|Philippine business process outsourcing company}} {{Infobox company | name = Advanced Contact Solutions, Inc. | logo = ACS , Inc logo.jpg | type = Public | founded = Metro Manila (1996) | defunct = 2010 | hq_location_city = Makati | hq_location_country = Philippines | num_locations = 5 | area_served = Multi-national | key_people = *Victor Joseph L. Estacio, MBA (President and CEO) *Louis Carson B. Ganancial, PhD (Vice President for Business Research and Development) *Kevin Michael James N. Fetalver (COO) *Denise Alyssa B. Nadela, CPA (CFO) *Haidee Elizabeth C. Enriquez (Vice President for Human Relations) *Maxine Carlyle P. Salcedo (CMO) | industry = Business Process Outsourcing | products = | services = Inbound<br /> Outbound<br /> Market Research | revenue = | operating_income = | net_income = | assets = | equity = | owner = Paxys Solutions Corporation | num_employees = | parent = | divisions = | subsidiaries = | footnotes = }}
'''Advanced Contact Solutions, Inc.''' ('''ACS''') is a business process outsourcing (BPO) company based in the Philippines.
== History == ACS started as a single-site, single-client company with only 300 seats in 1996 to five sites with 7,000 seats. ACS is the first publicly listed call center in the Philippine Stock Exchange.<ref>{{cite news|title=Araneta Center fast tracks expansion |url=http://www.mb.com.ph/issues/2007/10/27/BSAG20071027106508.html |work=Manila Bulletin |date=2007-10-27 |accessdate=14 February 2009 |archiveurl=https://archive.today/20090214022921/http://www.mb.com.ph/issues/2007/10/27/BSAG20071027106508.html |archivedate=2009-02-14 |url-status=live }}</ref> Its parent company is Paxys Solutions Corp.<ref name="Francisco">{{cite news|first=Rosemarie |last=Francisco |title=Philippines dials up call centers |url=http://www.thestandard.com.hk/news_print.asp?art_id=39057&sid=12398266 |work=The Standard |date=2007-02-28 |accessdate=14 February 2009 |archiveurl=https://web.archive.org/web/20101220060502/http://www.thestandard.com.hk/news_print.asp?art_id=39057&sid=12398266 |archivedate=2010-12-20 |url-status=dead }}</ref> Also, ACS is an ISO 9001:2000 Quality Systems Certified. ACS provided services to companies in the United States, Canada, Australia, United Kingdom, and the Philippines.{{citation needed|date=April 2019}}
Advanced Contact Solutions manages five call centres with about 7,000 seats in various cities in and near Manila, including Makati, Quezon City, and Lipa City.<ref name=":0">{{cite news|title=Trade union urges govt help for displaced BPO workers |url=http://www.abs-cbnnews.com/nation/11/19/08/trade-union-congress-urges-dole-attend-displaced-bpo-workers |work=ABS-CBN News and Current Affairs |date=2008-11-19 |accessdate=14 February 2009 |archiveurl=https://web.archive.org/web/20110614103143/http://www.abs-cbnnews.com/nation/11/19/08/trade-union-congress-urges-dole-attend-displaced-bpo-workers |archivedate=2011-06-14 |url-status=live }}</ref> ACS is considered to be one of the 39 largest call centres in the Philippines.<ref>{{cite news |title=Call Center Conference to Tackle Global Economic Impact |url=http://business.inquirer.net/money/announcements/view/20080710-147613/CALL-CENTER-CONFERENCE-TO-TACKLE-GLOBAL-ECONOMIC-IMPACT |work=Philippine Daily Inquirer |date=2008-07-11 |accessdate=14 February 2009 |archiveurl=https://web.archive.org/web/20081122140158/http://business.inquirer.net/money/announcements/view/20080710-147613/CALL-CENTER-CONFERENCE-TO-TACKLE-GLOBAL-ECONOMIC-IMPACT |archivedate=22 November 2008 |url-status=dead |df=dmy-all }}</ref> In 2007, ACS had a revenue of P2.6 billion.<ref>{{cite news|title=RP’s top 25 contact centers report $1.67B in revenues |url=http://businessmirror.com.ph/index.php?option=com_content&view=article&id=2662:rps-top-25-contact-centers-report-167b-in-revenues&catid=33:economy&Itemid=60 |work=Business Mirror |date=2008-11-30 |accessdate=14 February 2009 |archiveurl=https://web.archive.org/web/20120214151242/http://businessmirror.com.ph/index.php?option=com_content&view=article&id=2662:rps-top-25-contact-centers-report-167b-in-revenues&catid=33:economy&Itemid=60 |archivedate=2012-02-14 |url-status=dead }}</ref> The company handled inbound calls and electronic mail from customers, provide outbound telemarketing services.<ref name=":0" />
Advanced Contact Solutions is an active member of Contact Center Association of the Philippines (CCAP) and the Business Process Association of the Philippines (BPAP). ACS is a member of the American and British Chamber of Commerce in the Philippines. ACS is also a member of international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals Business (SOCAP) and others.{{citation needed|date=April 2019}}
In November 2008, the company dismissed 889 employees (about one-fifth of its manpower) as it suffered a net loss of P100 million with revenues of P1.48 billion. The decision was prompted by diminishing business volume due to the 2008 financial crisis as well as emergence from bankruptcy of one of its business clients.<ref name=":0" /> The Philippine Stock Exchange said that Paxys had divested its callcenter, salary packaging, IT consulting, and software business.<ref>{{Cite web|url=http://edge.pse.com.ph/companyInformation/form.do?cmpy_id=194|title=Company Information|website=edge.pse.com.ph|access-date=2019-04-22}}</ref>
==Technology== ACS has partnered with multiple carriers — both international and domestic. The company partnered with major US-based and Philippine telecommunication carriers using point-to-point DS3, E1, and T1 circuits.
==References== {{reflist}}
Category:Business process outsourcing companies of the Philippines Category:Offshoring Category:Outsourcing companies Category:Companies based in Makati