{{Short description|Outsourcing company in Australia}} {{Infobox company | name = Acquire Intelligence Pty. Ltd. | logo = Acquire BPO Logo.png | type = Private | area_served = | num_employees = 9,500 | key_people = *Scott Stavretis – (CEO) *Kathryn Marshall – Chief Commercial Officer *Matt Carracher – Chief Operating Officer *Dana Andel – Country Manager Philippines | revenue = USD 1.48 billion | industry = Business process outsourcing<br/>Call Center | founded = 2005 | hq_location_city = Melbourne | hq_location_country = Australia | website = {{URL|https://acquire.ai/}} | footnotes = <ref name="Scott Stavretis">[https://www.bloomberg.com/research/stocks/private/person.asp?personId=129927850&privcapId=252698248 Scott Stavretis Executive Profile], Bloomberg, Retrieved 2017-01-19</ref><ref name="Kathryn Marshall">[https://www.bloomberg.com/research/stocks/private/person.asp?personId=141639166&privcapId=276688075 Kathryn Marshall Executive Profile] Bloomberg, Retrieved 2017-01-19</ref><ref>{{cite web|title=CEI-RD|url=http://cei-rd.gob.do/en/more-investments-acquire-world-leader-in-contact-centers-and-cei-rd-begin-operations/|website=Center for Export and Investment - Dominican Republic|access-date=2017-01-26|archive-url=https://web.archive.org/web/20170202140920/http://cei-rd.gob.do/en/more-investments-acquire-world-leader-in-contact-centers-and-cei-rd-begin-operations/|archive-date=2017-02-02|url-status=dead}}</ref><ref name="Dana Andel">[https://www.bloomberg.com/research/stocks/private/person.asp?personId=276805199&privcapId=276688075 Dana Andel Executive Profile], Bloomberg, Retrieved 2017-01-19</ref><ref name="interaksyon.com">[http://www.interaksyon.com/infotech/acquire-bpo-aims-to-expand-to-10000-employees-in-the-philippines Acquire BPO aims to expand to 10,000 employees in the Philippines] {{Webarchive|url=https://web.archive.org/web/20160825164602/http://www.interaksyon.com/infotech/acquire-bpo-aims-to-expand-to-10000-employees-in-the-philippines |date=2016-08-25 }}, Interaksyon, Retrieved 2017-01-19</ref> }}

'''Acquire Intelligence''' (formerly Acquire BPO)<ref>[https://abr.business.gov.au/ABN/View/91115574635 Acquire Intelligence Pty. Ltd], Australian Business Register, Retrieved 2017-01-19</ref> is a business transformation company and a leading global provider of business process outsourcing (BPO) and AI consulting services. Their transformation approach is built around the Automate, Eliminate, Reallocate framework, which blends process improvement, automation, and global outsourcing.<ref>[https://www.outsourceaccelerator.com/company/acquire-intelligence/ Company Profile - Acquire Intelligence], [OA]</ref><ref>[http://www.businessnewsasia.com/201601235232857-acquire-bpo-to-fruther-expand-in-the-philippines-with-usd10m-investment/ Acquire BPO to further expand in the Philippines with USD10M investment], Business News Asia.</ref>

== History ==

=== Formation === {{Verification|date=December 2024}} Registered initially as Acquire Asia Pacific, the business was founded by two entrepreneurs with a background in contact centre outsourcing, Max Tennant and Jonathan (Jono) Smith. Jono had been living in the Philippines for several years, setting up contact centres for US companies. Together they identified the opportunity for Australian companies to operate from the Philippines, a new concept in the Australian market.

Acquire was initially focused on providing consulting services to Australian companies to help them navigate the complexities of outsourcing to the Philippines and provide knowledgeable consultants on the ground to ensure that work was delivered to a high standard. Acquire's first customer was APPT, an Australian Telco, followed by several other brands like Ingram Micro, AEGON Insurance, St George and Dodo, a budget ISP.

In September 2006 Max and Jono partnered with Larry Kestelman, the owner of Dodo to provide full-service outsourcing initially to Dodo, with a plan to expand to other customers after. Max and Jono later sold their interests in Acquire 25 October 2007, but are recognised by the industry as setting the foundation of what the company is today.

=== Expansion === In 2013 the company moved their headquarters to Melbourne, Australia.

Acquire BPO opened a new site in Dallas, Texas in the United States in 2015.<ref>[http://www.ibpap.org/publications-and-press-statements/it-bpm-industry-news/852-acquire-bpo-s-growth-at-full-speed-with-more-offshore-and-nearshore-locations Acquire BPO’s growth at full speed with more offshore and nearshore locations], IBPAP, Retrieved 2017-01-19</ref><ref>[https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=276688075 Acquire Pty Ltd. Company Information], Bloomberg, Retrieved 2017-01-19</ref> The following year, it formally inaugurated its newest delivery center in the Dominican Republic.<ref>[http://www.elcaribe.com.do/2016/03/03/acquire-inaugura-operaciones-area-call-center Acquire inaugura operaciones en área call center] El Caribe, Retrieved 2017-01-19</ref>

With its July 2020 acquisition of The Smart Group Australia, it now offers onshore, offshore and Work from Home.<ref name=":0">{{Cite web|date=2020-07-02|title=Ring, ring! Call centre heavyweight Acquire BPO bulks up|url=https://www.afr.com/street-talk/ring-ring-call-centre-heavyweight-acquire-bpo-bulks-up-20200702-p5589e|access-date=2020-07-20|website=Australian Financial Review|language=en}}</ref><ref>{{Cite web|last=Central|first=C. X.|date=2020-07-03|title=Acquire BPO announces new onshore acquisition|url=https://cxcentral.com.au/industry-news/acquire-bpo-announces-new-onshore-acquisition/|access-date=2020-07-20|website=CX Central|language=en-AU}}</ref>

Acquire BPO launched a new US headquarters at 3660 Regent Boulevard, Irving, Texas in December 2023.<ref>{{Cite web |last=Staff |first=IrvingWeekly |date=2023-12-07 |title=Acquire BPO Celebrates Grand Opening of U.S. Headquarters in Irving, Texas |url=https://www.irvingweekly.com/s/6657/Acquire-BPO-Celebrates-Grand-Opening-of-U.S.-Headquarters-in-Irving,-Texas.php |access-date=2023-12-12 |website=www.irvingweekly.com}}</ref> In 2025, the company rebranded from Acquire BPO to Acquire Intelligence.

== Products and services == From offering contact centre and back office services, including data entry, HR administration, payment processing, accounting and bookkeeping, Acquire has expanded to establish an Automation and Intelligence line of business, Acquire.AI, specializing in Robotic Process Automation (RPA), chatbots, voice biometrics and speech analytics.<ref>{{Cite web |title=Automating business processes a no-brainer - Financial Review, 6/4/2018 |url=https://todayspaper.smedia.com.au/afr/shared/ShowArticle.aspx?doc=AFR/2018/06/04&entity=Ar02902&sk=00BC9491&mode=text |access-date=2020-07-20 |website=todayspaper.smedia.com.au}}</ref>

== References == {{portal|Companies}} {{reflist}}{{DEFAULTSORT:Acquire Intelligence}} Category:Service companies of Australia Category:Business services companies established in 2005 Category:Australian companies established in 2005 Category:Outsourcing companies