# Telus Digital > Mediated Wiki article. Canonical URL: https://mediated.wiki/source/Telus_Digital > Markdown URL: https://mediated.wiki/source/Telus_Digital.md > Source: https://en.wikipedia.org/wiki/Telus_Digital > Source revision: 1355026122 > License: Creative Commons Attribution-ShareAlike 4.0 International (https://creativecommons.org/licenses/by-sa/4.0/) {{short description|Canadian business process outsourcing and technology corporation}} {{Advert|date=September 2024}} {{Infobox company | name = TELUS Digital | logo = Telus_Digital_Logo.svg | logo_caption = Logo used since September 18, 2025 | former_name = Telus International (2007–2024) | predecessor = Ambergris Solutions | type = [Subsidiary](/source/Subsidiary) | traded_as = | image = TELUS International Philippines.jpg | image_size = 250px | image_caption = Telus House in Quezon City, Philippines | industry = {{plainlist| * Digital IT services Software services * Business Process Outsourcing }} | foundation = {{start date and age|2005}} in [Edmonton](/source/Edmonton), Alberta, Canada | location = [Vancouver](/source/Vancouver), [British Columbia](/source/British_Columbia), [Canada](/source/Canada) | num_locations = 35+ countries of operation | key_people = Tobias Dengel (President) | num_employees = +80,000{{Cite web|url=https://www.telusinternational.com/investors|title = Investor Relations - Home | TELUS International}} | parent = [Telus Corporation](/source/Telus_Corporation) | website = {{URL|https://www.telusdigital.com}} }} '''Telus Digital''' (stylized '''TELUS Digital''') is a Canadian [business process outsourcing](/source/business_process_outsourcing) (BPO) and [technology company](/source/technology_company) and subsidiary of [Telus Corporation](/source/Telus_Corporation). The company provides services in customer experience management, digital solutions, artificial intelligence (AI) and data, and trust, safety and security. {{cite web |title=TELUS Corp Company Profile |url=https://www.reuters.com/markets/companies/T.TO/profile/ |website=Reuters |access-date=April 22, 2026}} The company, then known as TELUS International, began trading on the [Toronto Stock Exchange](/source/Toronto_Stock_Exchange) and [New York Stock Exchange](/source/New_York_Stock_Exchange) in February 2021 under the ticker symbol TIXT.{{cite news |title=Spinoff Telus International hits stock exchange in largest tech IPO in TSX history |url=https://vancouver.citynews.ca/2021/02/03/spinoff-telus-international-hits-stock-exchange-in-largest-tech-ipo-in-tsx-history/ |work=CityNews Vancouver |agency=The Canadian Press |date=February 3, 2021 |access-date=April 22, 2026}} In 2025, TELUS acquired the remaining shares of TELUS Digital and took the company private. {{cite news |title=Telus to buy remaining digital unit stake for $539 million |url=https://www.reuters.com/legal/transactional/telus-buy-remaining-digital-unit-stake-539-million-2025-09-02/ |work=Reuters |date=September 2, 2025 |access-date=April 22, 2026}} == History == alt=Telus Digital office in Bulgaria|thumb|Telus Digital office in Bulgaria TELUS Digital originated from TELUS Corporation’s investment in Ambergris Solutions, a Philippines-based [Business process outsourcing](/source/Business_process_outsourcing) (BPO) company, in 2005. Ambergris Solutions later became TELUS International.{{cite web |title=2005 annual report financial review |url=https://assets.ctfassets.net/fltupc9ltp8m/7jSM5OXwv6qiCcGwW8KiAA/ea9b6f3411e7c30c074edf1998c2c509/2005_Annual_Report_Financial_Review.pdf |website=TELUS |date=2006 |access-date=April 22, 2026}} In 2008, the company acquired Transactel, adding operations in Guatemala and El Salvador.{{cite web |title=Telus International Looks to Capitalize on Strong BPO Performance in Latin America |url=https://nearshoreamericas.com/telus-latin-america-bpo-performance/ |website=Nearshore Americas |date=August 15, 2012 |access-date=April 22, 2026}} In 2012, TELUS International acquired a stake in CallPoint New Europe, which operated delivery centres in Bulgaria and Romania.{{cite news |title=TELUS Intl buys into Bulgarian-based CallPoint New Europe, EBRD cashes out |url=https://seenews.com/news/telus-intl-buys-into-bulgarian-based-callpoint-new-europe-ebrd-cashes-out-1009616 |work=SeeNews |date=September 20, 2012 |access-date=April 22, 2026}}{{cite news |title=Telus International buys stake in CallPoint New Europe |url=https://business-review.eu/featured/telus-international-buys-stake-in-callpoint-new-europe-32745 |work=Business Review |date=September 24, 2012 |access-date=April 22, 2026}} In 2016, [Baring Private Equity Asia](/source/Baring_Private_Equity_Asia) acquired a 35% stake in TELUS International, with TELUS retaining a 65% interest.{{cite news |title=Telus Sells 35% Stake in Outsourcing Subsidiary to Baring Private Equity Asia |url=https://nearshoreamericas.com/telus-sells-35-stake-in-outsourcing-business/ |work=Nearshore Americas |date=May 6, 2016 |access-date=April 22, 2026}} In 2017, TELUS International acquired Cork-based Voxpro, a business process outsourcing company, expanding its operations to Ireland. {{cite news |title=Irish company Voxpro acquired by Telus for estimated €150m |url=https://www.irishtimes.com/business/technology/irish-company-voxpro-acquired-by-telus-for-estimated-150m-1.3188658 |work=The Irish Times |date=August 16, 2017 |access-date=April 22, 2026}} In 2018, TELUS International acquired a majority interest in Xavient Digital, a software and IT services company, expanding its operations in India.{{cite news |title=Telus International acquires IT company Xavient Information Systems |url=https://mobilesyrup.com/2018/02/08/telus-international-acquires-xavient-information-systems/ |work=MobileSyrup |date=February 8, 2018 |access-date=April 22, 2026}} In 2019, TELUS International acquired the remaining interest in Voxpro. {{cite news |title=Telus buys rest of Voxpro as Dan Kiely steps down as CEO |url=https://www.irishtimes.com/business/technology/telus-buys-rest-of-voxpro-as-dan-kiely-steps-down-as-ceo-1.4102089 |work=The Irish Times |date=December 2, 2019 |access-date=April 22, 2026}} In 2020, TELUS International acquired Competence Call Center, an Austria-based customer relationship management and outsourcing company with operations across Europe. {{cite web |title=Telus International Snaps up European BPO Rival Competence Call Center |url=https://nearshoreamericas.com/telus-international-snaps-up-european-bpo-rival-competence-call-center/ |website=Nearshore Americas |date=December 9, 2019 |access-date=April 22, 2026}}{{cite web |title=TELUS Corporation Management's discussion and analysis |url=https://www.sec.gov/Archives/edgar/data/868675/000110465921020240/tm2038003d1_ex99-2.htm |website=U.S. Securities and Exchange Commission |date=2021 |access-date=April 22, 2026}} In late 2020, TELUS announced that TELUS International would acquire [Lionbridge](/source/Lionbridge) AI for US$935 million. Reuters reported that Lionbridge AI provided data labeling and annotation services used to develop artificial intelligence models. {{cite news |title=Canada's Telus to acquire Lionbridge AI in $935 mln deal |url=https://www.reuters.com/world/canadas-telus-acquire-lionbridge-ai-935-mln-deal-2020-11-06/ |work=Reuters |date=November 6, 2020 |access-date=April 22, 2026}} TELUS International became a publicly traded company in February 2021, listing on the [Toronto](/source/Toronto_Stock_Exchange) and [New York](/source/New_York_Stock_Exchange) stock exchanges under the ticker TIXT.{{cite news |title=Spinoff Telus International hits stock exchange in largest tech IPO in TSX history |url=https://toronto.citynews.ca/2021/02/03/spinoff-telus-international-hits-stock-exchange-in-largest-tech-ipo-in-tsx-history/ |work=CityNews Toronto |agency=The Canadian Press |date=February 3, 2021 |access-date=April 22, 2026}} In 2021 the company also acquired Playment, a Bengaluru-based data annotation company. {{cite news |title=Indian Data Annotation Startup Playment Acquired By TELUS International |url=https://inc42.com/buzz/indian-data-annotation-startup-playment-acquired-by-telus-international/ |work=Inc42 |date=July 6, 2021 |access-date=April 22, 2026}} In 2023, TELUS International acquired U.S.-based digital product consultancy WillowTree for approximately US$1.2 billion.{{cite news |title=Telus to acquire product development shop WillowTree for $1.2 billion USD |url=https://betakit.com/telus-to-acquire-product-development-shop-willowtree-for-1-2-billion-usd/ |work=BetaKit |date=October 27, 2022 |access-date=April 22, 2026}}{{cite news |title=Telus International acquiring U.S.-based mobile app company for US$1-billion |url=https://www.theglobeandmail.com/business/article-telus-international-acquiring-us-based-mobile-app-company-for-us1-billion/ |work=The Globe and Mail |date=October 27, 2022 |access-date=April 22, 2026}} In 2024, TELUS International announced leadership changes, including the retirement of CEO Jeff Puritt as president and chief executive officer and the appointment of Jason Macdonnell as acting chief executive officer. {{cite news |title=Telus contends with tough competition, Telus International challenges in Q2 |url=https://www.stalbertgazette.com/national-business/telus-contends-with-tough-competition-telus-international-challenges-in-q2-9303930 |work=St. Albert Gazette |agency=The Canadian Press |date=August 2, 2024 |access-date=April 22, 2026}} The company rebranded from TELUS International to TELUS Digital later that year.{{cite news |title=Beyond the rebrand: TELUS Digital’s next chapter |url=https://www.fastcompany.com/91193150/beyond-the-rebrand-telus-digitals-next-chapter |work=Fast Company |date=2024 |access-date=April 22, 2026}} In 2025, TELUS Digital acquired Gerent, a U.S.-based Salesforce consultancy firm.{{cite news |title=Telus Digital acquires Salesforce consultancy Gerent |url=https://www.consulting.us/news/12615/telus-digital-acquires-salesforce-consultancy-gerent |work=Consulting.us |date=May 28, 2025 |access-date=April 22, 2026}} Later that year, TELUS agreed to acquire the remaining shares of TELUS Digital that it did not already own in a US$539 million cash-and-stock transaction.{{cite news |title=Telus to buy remaining digital unit stake for $539 million |url=https://www.reuters.com/legal/transactional/telus-buy-remaining-digital-unit-stake-539-million-2025-09-02/ |work=Reuters |date=September 2, 2025 |access-date=April 22, 2026}} The transaction closed on October 31, 2025, making TELUS Digital wholly owned by TELUS Corporation.{{cite news |title=Telus completes Digital takeover |url=https://www.mobileworldlive.com/ai-cloud/telus-completes-digital-takeover/ |work=Mobile World Live |date=October 31, 2025 |access-date=April 22, 2026}} == Services == TELUS Digital’s enterprise services in customer experience management include outsourced customer support and digital experience operations, as well as consulting and transformation services related to customer experience and digital strategy.{{cite web |title=Customer experience BPO trends, predictions, and providers |url=https://www.cxtoday.com/contact-center/customer-experience-bpos-trends-predictions-providers/ |website=CX Today |access-date=April 10, 2026}}{{cite web |title=TELUS Corp Company Profile |url=https://www.reuters.com/markets/companies/T.TO/ |website=Reuters |access-date=April 9, 2026}} The company’s digital and technology services include digital product development capabilities, which were expanded through its acquisition of WillowTree.{{cite web |title=Telus to acquire product development shop WillowTree for $1.2 billion USD |url=https://betakit.com/telus-to-acquire-product-development-shop-willowtree-for-1-2-billion-usd/ |website=BetaKit |access-date=April 10, 2026}} Its artificial intelligence and data services include data annotation, AI training data development, and analytics supporting machine learning systems.{{cite web |title=The top five data labeling firms according to Everest Group |url=https://www.hpcwire.com/bigdatawire/2024/04/23/the-top-five-data-labeling-firms-according-to-everest-group/ |website=HPCwire |access-date=April 10, 2026}} The company has also been associated with AI-driven customer experience solutions and integrations with cloud-based contact center technologies.{{cite web |title=TELUS uses Amazon Connect to build GenAI-powered asynchronous messaging tool |url=https://www.cxtoday.com/contact-center/telus-uses-amazon-connect-to-build-genai-powered-asynchronous-messaging-tool/ |website=CX Today |access-date=April 10, 2026}} TELUS Digital has participated in initiatives related to responsible artificial intelligence development, including adoption of Canada’s voluntary AI code of conduct.{{cite web |title=Even more organizations adopting Canada’s voluntary code of conduct on artificial intelligence development |url=https://www.canada.ca/en/innovation-science-economic-development/news/2024/11/even-more-organizations-adopting-canadas-voluntary-code-of-conduct-on-artificial-intelligence-development.html |website=Government of Canada |access-date=April 10, 2026}} Analyst coverage has evaluated TELUS Digital in areas including customer experience services transformation, conversational commerce and industry-specific CX operations.{{cite web |title=TELUS Digital – CX Services Transformation |url=https://reimagine.nelson-hall.com/reports/telus-digital-cx-services-transformation |website=NelsonHall |access-date=April 10, 2026}}{{cite web |title=TELUS Digital – Conversational Commerce |url=https://reimagine.nelson-hall.com/reports/telus-digital-conversational-commerce |website=NelsonHall |access-date=April 10, 2026}} == Social responsibility == TELUS Digital participates in volunteer and community investment initiatives as part of the broader social-impact activities of its parent company, TELUS, which was included in TIME and Statista's inaugural list of the World's Most Sustainable Companies in 2024.{{cite news |title=World's Most Sustainable Companies of 2024 |url=https://time.com/7344201/worlds-most-sustainable-companies-of-2024/ |work=TIME |date=June 25, 2024 |access-date=April 21, 2026}}{{cite news |title=Beyond the rebrand: TELUS Digital’s next chapter |url=https://www.fastcompany.com/91193150/beyond-the-rebrand-telus-digitals-next-chapter |work=Fast Company |date=2024 |access-date=April 20, 2026}} A significant component of these efforts is the TELUS Days of Giving program, a volunteer initiative involving employees, nonprofit and community organizations.{{cite news |title=Culture of giving back empowers employees |url=https://business.inquirer.net/417928/culture-of-giving-back-empowers-employees |work=Inquirer Business |date=August 27, 2023 |access-date=April 20, 2026}} Coverage of the program across multiple regions has described activities such as education support, infrastructure development, environmental initiatives and charitable fundraising.{{cite news |title=Tondo school gets boost for Brigada Eskwela |url=https://www.philstar.com/nation/2023/08/14/2288419/tondo-school-gets-boost-brigada-eskwela |work=The Philippine Star |date=August 14, 2023 |access-date=April 20, 2026}}{{cite news |title=Voluntarios construyen sede de centro de Salud en seis horas en Xela |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyen-sede-de-centro-de-salud-en-seis-horas-en-xela/ |work=Prensa Libre |date=January 21, 2018 |access-date=April 20, 2026}} In the Philippines, media coverage has documented the company’s participation in Brigada Eskwela initiatives, including school refurbishment projects and classroom construction to support public education systems.{{cite news |title=Tondo school gets boost for Brigada Eskwela |url=https://www.philstar.com/nation/2023/08/14/2288419/tondo-school-gets-boost-brigada-eskwela |work=The Philippine Star |date=August 14, 2023 |access-date=April 20, 2026}} In Guatemala, reported initiatives have included the construction and expansion of schools and community health facilities, particularly in underserved areas such as Quetzaltenango. {{cite news |title=Voluntarios construyen sede de centro de Salud en seis horas en Xela |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyen-sede-de-centro-de-salud-en-seis-horas-en-xela/ |work=Prensa Libre |date=January 21, 2018 |access-date=April 20, 2026}}{{cite news |title=Voluntarios construyeron tres aulas en escuela que tiene superpoblación de estudiantes |url=https://www.prensalibre.com/ciudades/quetzaltenango/voluntarios-construyeron-tres-aulas-en-escuela-que-tiene-superpoblacion-de-estudiantes/ |work=Prensa Libre |date=March 15, 2020 |access-date=April 20, 2026}} In Ireland, local reporting has highlighted fundraising efforts for local charities and volunteer-led community initiatives.{{cite news |title=Mahon call centre firm 'Telus' is to donate €50,000 to Irish charities |url=https://www.thecork.ie/2021/10/26/telus-charity-50k/ |work=TheCork.ie |date=October 26, 2021 |access-date=April 20, 2026}}{{cite news |title=IT workers volunteer to help establish community garden in Mahon |url=https://www.echolive.ie/corknews/arid-41253769.html |work=EchoLive |date=October 24, 2023 |access-date=April 20, 2026}} Reported projects have included the development of public green spaces, such as a community garden in Cork, and conservation-focused work at Fota Wildlife Park.{{cite news |title=Team members from TELUS International create new garden space at Fota Wildlife Park |url=https://www.independent.ie/regionals/cork/business/team-members-from-telus-international-create-new-garden-space-at-fota-wildlife-park/a107386337.html |work=Irish Independent |date=July 22, 2024 |access-date=April 20, 2026}} == 2026 1 petabyte cybersecurity incident == In March 2026, a notorious cyber crime group known as [ShinyHunters](/source/ShinyHunters) claimed to several high-profile news agencies that they stole over 1 petabyte (PB) of data from Telus & Telus Digital. The group demanded a staggering $65 million dollar ransom in exchange for not leaking the company's data. The stolen data according to multiple prominent media outlets like [Reuters](/source/Reuters) and [Bloomberg](/source/Bloomberg_News) included ‌information ⁠related to more than two dozen companies that included personally identifiable information, call data and recordings (CDRs), FBI background check information, financial information, [Salesforce](/source/Salesforce) data, and source code spanning multiple business divisions within the business services and telecommunications company. The stolen data also reportedly impacts [Telus' telecommunication](/source/Telus_Communications) services; customers and call logs. {{Cite web |last=Abrams |first=Lawrence |title=Telus Digital confirms breach after hacker claims 1 petabyte data theft |url=https://www.bleepingcomputer.com/news/security/telus-digital-confirms-breach-after-hacker-claims-1-petabyte-data-theft/ |access-date=2026-04-04 |website=BleepingComputer |language=en-us}}{{Cite news |last=Murphy |first=Margi |date=March 12, 2026 |title=Canadian Telecom Telus Says It’s Investigating Cyber Breach |url=https://www.bloomberg.com/news/articles/2026-03-12/canadian-telecom-telus-says-it-s-investigating-cyber-breach |work=Bloomberg}}{{Cite news |last=Vicens |first=AJ |date=March 12, 2026 |title=Telus says it is investigating hack of its systems |url=https://www.reuters.com/business/media-telecom/telus-says-it-is-investigating-hack-its-systems-2026-03-12/ |work=Reuters}} ==See also== *[Telus Communications](/source/Telus_Communications_(conglomerate)) == References == {{Reflist|30em}} == External links == * {{official website|https://www.telusdigital.com}} {{Telus}} Category:Telus Category:Companies based in Vancouver Category:Canadian companies established in 2005 Category:Business process outsourcing companies Category:Technology companies of Canada Category:Companies formerly listed on the New York Stock Exchange Category:Companies formerly listed on the Toronto Stock Exchange Category:2021 initial public offerings --- Adapted from the Wikipedia article [Telus Digital](https://en.wikipedia.org/wiki/Telus_Digital) by Wikipedia contributors ([contributor history](https://en.wikipedia.org/wiki/Telus_Digital?action=history)). Available under [Creative Commons Attribution-ShareAlike 4.0 International](https://creativecommons.org/licenses/by-sa/4.0/). Changes may have been made.