# System Center Service Manager

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> Markdown URL: https://mediated.wiki/source/System_Center_Service_Manager.md
> Source: https://en.wikipedia.org/wiki/System_Center_Service_Manager
> Source revision: 1306647196
> License: Creative Commons Attribution-ShareAlike 4.0 International (https://creativecommons.org/licenses/by-sa/4.0/)

{{short description|Incident and Ticketing Software by Microsoft}}
{{Infobox Software
| name                   = System Center Service Manager
| logo                   =
| screenshot             =
| caption                =
| developer              = [Microsoft](/source/Microsoft)
| latest_release_version = 2016
| latest_release_date    = October 2016
| operating_system       = [Microsoft Windows](/source/Microsoft_Windows)
| platform               = [x64](/source/x64)
| language               = <!--Do not forget your source-->
| genre                  = [Systems management](/source/Systems_management)
| license                = [Trialware](/source/Trialware)
| website                = {{URL|https://www.microsoft.com/en-us/system-center}}
}}

'''System Center Service Manager''' is a software product by [Microsoft](/source/Microsoft) to allow organizations to manage incidents and problems.<ref>{{Cite web|title=Service Manager|url=https://docs.microsoft.com/en-us/system-center/scsm/service-manager|last=JYOTHIRMAISURI|website=docs.microsoft.com|language=en-us|access-date=2020-05-20}}</ref><ref>{{Cite web|title=System Center Service Manager Enterprise IT Software Reviews {{!}} Gartner Peer Insights|url=https://gartner.com/market/it-service-management-tools/vendor/microsoft/product/microsoft-system-centre-service-manager|last=Inc|first=Gartner|website=Gartner|language=en|access-date=2020-05-20}}{{dead link|date=December 2021|bot=medic}}{{cbignore|bot=medic}}</ref> 

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework ([MOF](/source/Microsoft_Operations_Framework)) and [ITIL](/source/ITIL).

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.<ref>{{Cite web|title=System Center Service Manager – www.contoso.se|url=http://contoso.se/blog/?cat=25|language=en-US|access-date=2020-05-20}}</ref><ref>{{Cite book|title=SCSM 2012 Unleashed|date=29 October 2013|isbn=978-0672337079 |last1=Meyler|first1=Kerrie|last2=Hoecke|first2=Kurt Van|last3=Erskine|first3=Samuel|last4=Buchanan|first4=Steven|publisher=Pearson Education}}</ref> 

==See also==
* [Microsoft Servers](/source/Microsoft_Servers)
* [Microsoft System Center](/source/Microsoft_System_Center)
* [System Center Data Protection Manager](/source/System_Center_Data_Protection_Manager)
* [System Center Operations Manager](/source/System_Center_Operations_Manager)
* [System Center Virtual Machine Manager](/source/System_Center_Virtual_Machine_Manager)
* [Configuration management](/source/Configuration_management)
* [Windows Server Update Services](/source/Windows_Server_Update_Services)
* [SYDI](/source/SYDI)

==References==
{{Reflist}}

==External links==
* [https://social.technet.microsoft.com/wiki/contents/articles/4226.system-center-service-manager-list-of-build-numbers.aspx System Center Service Manager Build Numbers]
* [https://docs.microsoft.com/en-us/system-center/scsm/ System Center Service Manager Documentation]
* [https://blogs.technet.microsoft.com/servicemanager/ Official System Center Service Manager Blog]

Category:Windows Server System

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Adapted from the Wikipedia article [System Center Service Manager](https://en.wikipedia.org/wiki/System_Center_Service_Manager) by Wikipedia contributors ([contributor history](https://en.wikipedia.org/wiki/System_Center_Service_Manager?action=history)). Available under [Creative Commons Attribution-ShareAlike 4.0 International](https://creativecommons.org/licenses/by-sa/4.0/). Changes may have been made.