# Expert Global Solutions

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Founded in 2012, **Expert Global Solutions, Inc.** (EGS, formerly NCO Group), based in [Plano, Texas](/source/Plano,_Texas),[2] was a privately owned [business process outsourcing](/source/Business_process_outsourcing) company. It is a holding company for [NCO Group](/source/NCO_Group) and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by [One Equity Partners](/source/One_Equity_Partners) (OEP), the private investment arm of [JP Morgan Chase & Co.](/source/JPMorgan_Chase)[5]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]

## History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[7][8] One Equity Partners acquired APAC Customer Services in July 2011.[9]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[10]

## References

1. ["EGS Profile"](https://web.archive.org/web/20121231034859/http://www.egscorp.com/About_EGS/index.html). Egscorp.com. 2012-10-03. Archived from [the original](http://www.egscorp.com/About_EGS/index.html) on 2012-12-31. Retrieved 2012-10-13.

1. [EGS Fact Sheet](http://www.egscorp.com/About_EGS/EGS_Fact_Sheet.html) [dead link]

1. Patrick Lunsford (2009-03-27). ["Completes Merger, Introduces World to Expert Global Solutions, Inc"](https://archive.today/20130126091548/http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/nco-completes-merger-introduces-world-to-expert-global-solutions-inc/NCO). Insidearm.com. Archived from [the original](http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/nco-completes-merger-introduces-world-to-expert-global-solutions-inc/NCO) on 2013-01-26. Retrieved 2012-10-13.

1. ["NCO and APAC merger means CRM outsourcing game change"](https://archive.today/20130130223950/http://ovum.com/2012/04/11/nco-and-apac-merger-means-crm-outsourcing-game-change/). OVUM. Archived from [the original](http://ovum.com/2012/04/11/nco-and-apac-merger-means-crm-outsourcing-game-change/) on 2013-01-30. Retrieved 2012-10-13.

1. ["Nco Group Announces Completion Of Apac Merger And Refinancing"](http://www.oneequity.com/News?n=233). Oneequity.com. 2012-04-03. Retrieved 2012-10-13.

1. ["California company acquires Plano-based Expert Global Solutions"](https://www.bizjournals.com/dallas/news/2016/06/02/california-company-acquires-plano-based-expert.html). Retrieved December 16, 2017.

1. ["One Equity Partners Exits Expert Global"](https://peprofessional.com/blog/2016/06/07/one-equity-partners-exits-expert-global/). *peprofessional.com*. Retrieved 2024-09-23.

1. ["NCO Completes Merger, Introduces World to Expert Global Solutions, Inc."](https://www.insidearm.com/news/00016497-nco-completes-merger-introduces-world-to-/). *www.insidearm.com*. 2012-04-03. Retrieved 2024-09-23.

1. ["APAC Customer Services Acquired By One Equity Partners - Quick Facts"](https://www.rttnews.com/1734179/apac-customer-services-acquired-by-one-equity-partners-quick-facts.aspx). *RTTNews*. Retrieved 2024-09-23.

1. ["Alorica to acquire Expert Global Solutions"](https://www.spglobal.com/marketintelligence/en/news-insights/trending/pkH8FQnCoJ8hiv26vod3mw2). *www.spglobal.com*. Retrieved 2024-09-23.

## External links

- [Alorica website](https://www.alorica.com/)

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Adapted from the Wikipedia article [Expert Global Solutions](https://en.wikipedia.org/wiki/Expert_Global_Solutions) by Wikipedia contributors ([contributor history](https://en.wikipedia.org/wiki/Expert_Global_Solutions?action=history)). Available under [Creative Commons Attribution-ShareAlike 4.0 International](https://creativecommons.org/licenses/by-sa/4.0/). Changes may have been made.