# Digiserve

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Indonesian telecommunication company

PT Digital Aplikasi Solusi Trade name Digiserve (since 2021) Telkomtelstra (2014–2021) Formerly PT Teltranet Aplikasi Solusi (2014–2021) Type Subsidiary Industry Telecommunications Founded 27 October 2014; 11 years ago (2014-10-27) Headquarters Jakarta , Indonesia Area served Indonesia Key people Hartono Services Managed network services WAN optimization Managed cloud services Software as a service Infrastructure as a service Platform as a service Unified communication and collaboration services Managed security services Professional services Owner Telkom Indonesia Number of employees 200-500 Parent TelkomMetra Website www.digiserve.co.id

**PT Digital Aplikasi Solusi**, traded as **Digiserve** (formerly known as **PT Teltranet Aplikasi Solusi** or **Telkomtelstra**), is a [telecommunications](/source/Telecommunication) company based in [Jakarta](/source/Jakarta), Indonesia. It was formed as a joint venture between [Telkom Indonesia](/source/Telkom_Indonesia), the nation's largest [fixed-line](/source/Landline) operator, and Australian telecommunications company, [Telstra](/source/Telstra).[1] Digiserve offers managed network services, WAN optimisation, managed [cloud services](/source/Cloud_services), [software as a service](/source/Software_as_a_service), infrastructure as a service, platform as a service, [unified communication](/source/Unified_communications) and collaboration services, managed [security services](/source/Security_service_(telecommunication)), and [professional services](/source/Professional_services).[2][3] The [joint venture](/source/Joint_venture) was formed in October 2014, and has over 100 employees.[4][5]

## History

Telkomtelstra logo from 2014 through 2021

The birth of Digiserve (then known as telkomtelstra) came from an initial meeting and [MOU](/source/Memorandum_of_understanding) between two companies, [Telkom Indonesia](/source/Telkom_Indonesia) and Telstra, an Australian company.[6] The joint venture agreement was finalized between the two companies’ parents on 29 August 2014.[7] The idea was to select and jointly share specialised resources of the two companies in order to create a new joint venture to be the exclusive provider of network application services (NAS) to business clients in Indonesia, [Southeast Asia](/source/Southeast_Asia)’s largest economy.[8][9]

PT Teltranet Aplikasi Solusi (telkomtelstra) was established by notarial deed No. 36 in Jakarta. The deed of establishment was approved by the [Minister of Justice](/source/Justice_ministry) of the Republic of Indonesia in his decision letter No AHU-31520.40.10.2014, dated 27 October 2014. Since its foundation, it has expanded to include a range of different services, and has been awarded “the most innovative partnership award” by the IDC.[10][11][12]

On 30 September 2021, Telkomtelstra was rebranded as Digiserve after Telkom acquired Telstra's remaining shares.[13][14]

## Services Provided

Digiserve provides network application services across Indonesia, and is, per its agreement, the exclusive provider of these services in the country.[15] As of today[*[when?](https://en.wikipedia.org/wiki/Wikipedia:Manual_of_Style/Dates_and_numbers#Chronological_items)*], the services they offer include:[16]

Managed Network Services – Digiserve provides management services for the communication networks of both [multinational](/source/Multinational_corporation) and domestic companies.[17]

Managed Cloud Services - Digiserve offers on-demand services to companies via the [internet](/source/Internet) from cloud systems as opposed to [on-premises servers](/source/On-premises_software).[18]

Software as a Service - Also known as software on demand, Digiserve hosts subscription-based software services.[19]

Unified Communication and Collaboration - Digiserve helps companies overcome challenges by bringing all communications into one place, and providing communication services for personnel.[20]

Managed Security Services - Services that aim to protect a company, and the sensitive information of customers from attacks and leaks.[21]

Professional Services - Consultation services including project management and assessment.[4]

## Awards

- Innovation in Events, Silver Stevie Winner, 2016[22][*[non-primary source needed](https://en.wikipedia.org/wiki/Wikipedia:No_original_research#Primary,_secondary_and_tertiary_sources)*]

## References

1. **[^](#cite_ref-1)** ["Telstra in joint venture with Telekom Indonesia"](http://www.theaustralian.com.au/business/companies/telstra-in-joint-venture-with-telekom-indonesia/story-fn91v9q3-1227041878418). [The Australian](/source/The_Australian). 30 August 2014. Retrieved 27 February 2016.

1. **[^](#cite_ref-2)** Aditya Panji (13 May 2015). ["Perusahaan Patungan TelkomTelstra Incar Perbankan"](http://www.cnnindonesia.com/teknologi/20150513131701-185-53063/perusahaan-patungan-telkomtelstra-incar-perbankan/). [CNN Indonesia](/source/CNN_Indonesia). Retrieved 27 February 2016.

1. **[^](#cite_ref-3)** Gloria Natalia Dolorosa (29 August 2014). ["PASARKAN NAS, Telkom Gandeng Telstra"](https://market.bisnis.com/read/20140829/192/253656/pasarkan-nas-telkom-gandeng-telstra). Bisnis. Retrieved 27 February 2016.

1. ^ [***a***](#cite_ref-guardian_4-0) [***b***](#cite_ref-guardian_4-1) ["Telstra Forges Network Services Joint Venture in Indonesia"](https://www.theguardian.com/business/2014/jan/24/telstra-forges-network-services-joint-venture-in-indonesia). *[The Guardian](/source/The_Guardian)*.

1. **[^](#cite_ref-5)** ["Telkom, Australia's Telstra to form JV"](https://www.thejakartapost.com/news/2014/09/02/telkom-australia-s-telstra-form-jv.html). [The Jakarta Post](/source/The_Jakarta_Post). 2 September 2014. Retrieved 27 February 2016.

1. **[^](#cite_ref-6)** Rohan Pearce (29 August 2014). ["Telstra finalises joint venture with Telkom Indonesia"](https://web.archive.org/web/20160303152749/http://www.computerworld.com.au/article/553652/telstra_finalises_joint_venture_telkom_indonesia/). Computerworld. Archived from [the original](http://www.computerworld.com.au/article/553652/telstra_finalises_joint_venture_telkom_indonesia/) on 3 March 2016. Retrieved 27 February 2016.

1. **[^](#cite_ref-7)** Khoirul Amin (15 May 2015). ["Telkom-Telstra joint venture eyes half of network market"](http://business.asiaone.com/news/telkom-telstra-joint-venture-eyes-half-network-market). [Asiaone](/source/Asiaone). Retrieved 27 February 2016.[*[dead link](https://en.wikipedia.org/wiki/Wikipedia:Link_rot)*]

1. **[^](#cite_ref-8)** Brian Karlovsky (29 August 2014). ["Telstra strikes Cloud deal with Telkom Indonesia"](http://www.arnnet.com.au/article/553657/telstra_strikes_cloud_deal_telkom_indonesia/). Arnnet.com.au. Retrieved 27 February 2016.

1. **[^](#cite_ref-9)** ["TELKOM & TelkomMetra Embarked on a Joint Venture with Telstra"](http://www.metra.co.id/en/news/telkom-telkommetra-joint-venture-dengan-telstra-2/). [Metra](/source/Metra). Retrieved 27 February 2016.

1. **[^](#cite_ref-medianewsline_10-0)** ["Telkomtelstra Switches on Gen Next Solutions in Indonesia"](http://www.medianewsline.com/telkomtelstra-switches-on-gen-next-solutions-in-indonesia/). *Media Newsline*.

1. **[^](#cite_ref-11)** ["Telkom and Telstra Win 'IDC Telecom Service Provider Innovation Award 2014'"](http://jakartaglobe.beritasatu.com/press-release/telkom-telstra-win-idc-telecom-service-provider-innovation-award-2014/). [Jakarta Globe](/source/Jakarta_Globe). Retrieved 27 February 2016.

1. **[^](#cite_ref-12)** ["Telkomtelstra To Bridge Business Relations Between Australia and Indonesia"](http://jakartaglobe.beritasatu.com/press-release/telkomtelstra-bridge-business-relations-australia-indonesia/). [Jakarta Globe](/source/Jakarta_Globe). Retrieved 27 February 2016.

1. **[^](#cite_ref-13)** ["Telstra Tinggalkan Telkomtelstra?"](https://www.indotelko.com/read/1632988462/telstra-tinggalkan-telkomtelstra). 30 September 2021. Retrieved 9 June 2022.

1. **[^](#cite_ref-14)** ["Telkomtelstra berubah nama jadi Digiserve by Telkom Indonesia"](https://www.antaranews.com/berita/2520421/telkomtelstra-berubah-nama-jadi-digiserve-by-telkom-indonesia). 12 November 2021. Retrieved 9 June 2022.

1. **[^](#cite_ref-15)** Andrew Sadauskas (1 September 2014). ["Telstra finalises NAS joint venture deal with Telkom Indonesia"](https://web.archive.org/web/20160307133045/http://www.smartcompany.com.au//technology/43523-telstra-finalises-nas-joint-venture-deal-with-telkom-indonesia/). Smartcompany.com.au. Archived from [the original](http://www.smartcompany.com.au//technology/43523-telstra-finalises-nas-joint-venture-deal-with-telkom-indonesia/) on 7 March 2016. Retrieved 27 February 2016.

1. **[^](#cite_ref-16)** ["Company Overview of Telkomtelstra"](https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=301266929). [Bloomberg](/source/Bloomberg_Businessweek). Retrieved 27 February 2016.

1. **[^](#cite_ref-17)** Ichsan Emrald Alamsyah (14 November 2014). ["Telkom Telstra Raih Penghargaan TSPI 2014"](http://www.republika.co.id/berita/ekonomi/korporasi/14/11/14/nf17zr-telkom-telstra-raih-penghargaan-tspi-2014). [Republika](/source/Republika_(Indonesian_newspaper)). Retrieved 27 February 2016.

1. **[^](#cite_ref-18)** Khoirul Amin (15 May 2015). ["Telkom-Telstra joint venture eyes half of NAS market"](https://www.thejakartapost.com/news/2015/05/15/telkom-telstra-joint-venture-eyes-half-nas-market.html). [The Jakarta Post](/source/The_Jakarta_Post). Retrieved 27 February 2016.

1. **[^](#cite_ref-19)** ["Telkomtelstra Launches Network Applications and Services (NAS) for Indonesian Enterprises"](https://www.thefastmode.com/4846-telkomtelstra-launches-network-applications-and-services-nas-for-indonesian-enterprises). Thefastmode. Retrieved 27 February 2016.

1. **[^](#cite_ref-20)** Benjamin Cher (10 February 2016). ["Telstra serious about Asia play"](https://www.digitalnewsasia.com/telstra-serious-about-asia-play). Digitalnewsasia. Retrieved 27 February 2016.

1. **[^](#cite_ref-21)** ["Telkom-Telstra JV to Launch Customer Experience Center in Jakarta"](http://jakartaglobe.beritasatu.com/business/telkom-telstra-jv-launch-customer-experience-center-jakarta/). [Jakarta Globe](/source/Jakarta_Globe). 16 September 2015. Retrieved 27 February 2016.

1. **[^](#cite_ref-22)** ["2016 ASIA-PACIFIC STEVIE AWARDS GOLD WINNER - TELKOMTELSTRA WEBSITE"](http://asia.stevieawards.com/2016-asia-pacific-stevie-awards-gold-winner-telkomtelstra-website). Stevie Awards.

## External links

- [Official website](https://www.digiserve.co.id/)

- [telkomtelstra Launch Highlights](https://www.youtube.com/watch?v=r-e3wZlp3D0)

v t e Telkom Indonesia Corporate directors Ririek Adriansyah (CEO) Subsidiaries Telin Telin Singapore Telkomsel Mitratel Telkom Akses Pramindo Multimedia Nusantara TelkomProperty Telkomsigma Finnet Napsindo Digiserve Joint ventures, affiliates, and investments Scicom Patrakom Bangtelindo Pasifik Satelit Nusantara (PSN) Citra Sari Makmur Batam Bintan Telekomunikasi Products and services Telkomsel Orbit IndiHome Miscellaneous Telkom-2 Telkom-3S SEA Today Telkom Foundation Telkom University

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Adapted from the Wikipedia article [Digiserve](https://en.wikipedia.org/wiki/Digiserve) by Wikipedia contributors ([contributor history](https://en.wikipedia.org/wiki/Digiserve?action=history)). Available under [Creative Commons Attribution-ShareAlike 4.0 International](https://creativecommons.org/licenses/by-sa/4.0/). Changes may have been made.