# ClickSoftware

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American technology company

ClickSoftware Type subsidiary Industry Business software, Field Service Management, Workforce Management Predecessor ClickSoftware Technologies, ClickService Software Founded 1997; 29 years ago (1997) Founder Moshe BenBassat Defunct 2019 (2019) Fate Acquired by Salesforce Services Workforce management, Field service management Website www.clicksoftware.com

**ClickSoftware** was an American technology company providing [field service management](/source/Field_service_management) software. The company existed from 1997 until being acquired by [Salesforce](/source/Salesforce) in 2019.[1]

## History

### As company

ClickSoftware (previously known as ClickService Software and IET-Intelligent Electronics) was founded in 1997 by former professor and consultant Moshe BenBassat in Givat [Shmuel](/source/Givat_Shmuel), [Israel](/source/Israel).[2][3][4][5] The company went public on [NASDAQ](/source/Nasdaq) in 2000, during the peak of the [dot-com boom](/source/Dot-com_boom).[6]

At the [2008 Beijing Olympics](/source/2008_Beijing_Olympics), the company managed the coordination of hundreds of telecom technicians.[7][8]

In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.[9]

On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by [Francisco Partners Management L.P.](/source/Francisco_Partners), a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.[10][11]On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.[12]

On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.[1]

### As software

In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.[13]

Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.[14]

ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.[15]

## See also

- [Decision support system](/source/Decision_support_system)

- [Service chain optimization](/source/Service_chain_optimization)

- [Field service management](/source/Field_service_management)

- [Enterprise resource planning](/source/Enterprise_resource_planning)

- [Enterprise mobility management](/source/Enterprise_mobility_management)

- [Customer relationship management](/source/Customer_relationship_management)

## References

1. ^ [***a***](#cite_ref-:0_1-0) [***b***](#cite_ref-:0_1-1) Novet, Jordan (2019-08-07). ["Salesforce acquires field-service company ClickSoftware for $1.35 billion"](https://www.cnbc.com/2019/08/07/salesforce-acquires-clicksoftware-for-1point35-billion.html). *CNBC*. Retrieved 2019-08-07.

1. **[^](#cite_ref-2)** Perez-Harpaz, Efrat (2008-02-04). ["ClickSoftware wins Olympics contract"](https://en.globes.co.il/en/article-1000305912). *Globes*. Retrieved 2025-03-18.

1. **[^](#cite_ref-3)** ["IET-Intelligent Electronics Changes Name to ClickService Software, Inc.; Company To Offer On-Line Tools for Improving Scheduling, Product Delivery, and Service"](http://findarticles.com/p/articles/mi_m0EIN/is_2000_Jan_25/ai_58935861/). *[FindArticles](/source/FindArticles)*. [Dallas](/source/Dallas). [Business Wire](/source/Business_Wire). 25 January 2000. Retrieved 24 October 2011.{{[cite news](https://en.wikipedia.org/wiki/Template:Cite_news)}}: CS1 maint: deprecated archival service ([link](https://en.wikipedia.org/wiki/Category:CS1_maint:_deprecated_archival_service))

1. **[^](#cite_ref-4)** Fried, Hadar (22 June 2000). ["ClickSoftware to Raise $45 Mln on NASDAQ Tonight"](https://web.archive.org/web/20120330180958/http://www.genesispartners.com/content.asp?page=portfolio_news&id=456). *[Globes Israel Business Arena](/source/Globes_(newspaper))*. [Genesis Partners](/source/Genesis_Partners). Archived from [the original](http://www.genesispartners.com/content.asp?page=portfolio_news&id=456) on 30 March 2012. Retrieved 24 October 2011.

1. **[^](#cite_ref-5)** ["Dr. Moshe BenBassat, PhD"](http://www.twst.com/ceos/cksw.html). [The Wall Street Transcript](/source/The_Wall_Street_Transcript). 16 October 2000. Retrieved 25 October 2011.{{[cite web](https://en.wikipedia.org/wiki/Template:Cite_web)}}: CS1 maint: deprecated archival service ([link](https://en.wikipedia.org/wiki/Category:CS1_maint:_deprecated_archival_service))

1. **[^](#cite_ref-6)** Zelik, Nir (21 October 2009). ["קליקסופטוור עקפה את התחזיות ברבעון השלישי ורשמה עלייה של 6% בהכנסות ל-16.6 מיליון דולר"](http://www.themarker.com/hitech/1.539992) [ClickSoftware exceeded expectations in Q3 and reported a 6% increase in revenue to $16.6 million]. *[TheMarker](/source/TheMarker)* (in Hebrew). Retrieved 24 October 2011. קליקסופטוור הונפקה בשנת 2000 בנאסד"ק (שיא הבועה) לפי מחיר של 7 דולר למניה, וגייסה 28 מיליון דולר.

1. **[^](#cite_ref-7)** ["ClickSoftware wins Olympics contract"](http://www.globes.co.il/serveen/globes/docview.asp?did=1000305912). *[Globes](/source/Globes_(newspaper))*. 4 February 2008. Retrieved 24 October 2011.

1. **[^](#cite_ref-8)** [Neve Gordon](/source/Neve_Gordon) (2011). "Israel's emergence as a homeland security capital". In Zureik, Elia; Lyon, David; Abu-Laban, Yasmeen (eds.). [*Surveillance and Control in Israel/Palestine*](https://books.google.com/books?id=rBIKE-BOYC4C). [Oxon, England](/source/Oxon%2C_England): [Routledge](/source/Routledge). p. 153. [ISBN](/source/ISBN_(identifier)) [978-0-415-58861-4](https://en.wikipedia.org/wiki/Special:BookSources/978-0-415-58861-4). Retrieved 24 October 2011.

1. **[^](#cite_ref-9)** ["ClickSoftware Technologies"](http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1906212). ClickSoftware Technologies. Retrieved 5 March 2015.{{[cite web](https://en.wikipedia.org/wiki/Template:Cite_web)}}: CS1 maint: deprecated archival service ([link](https://en.wikipedia.org/wiki/Category:CS1_maint:_deprecated_archival_service))

1. **[^](#cite_ref-10)** ["Burlington software company to be acquired for $438M"](https://www.bizjournals.com/boston/blog/techflash/2015/05/burlington-software-company-to-be-acquired-for.html). *www.bizjournals.com*. Retrieved 2017-11-14.

1. **[^](#cite_ref-11)** Whiteman, Lou (2015-04-30). ["ClickSoftware Technologies To Go Private in $438 Million Deal"](https://www.thestreet.com/story/13133351/1/clicksoftware-technologies-to-go-private-in-438-million-deal.html). *TheStreet*. Retrieved 2017-11-14.

1. **[^](#cite_ref-12)** ["ClickSoftware Announces Appointment of New CEO"](http://www.prnewswire.com/news-releases/clicksoftware-announces-appointment-of-new-ceo-530257041.html) (Press release). Retrieved 2025-03-18.

1. **[^](#cite_ref-13)** ["ClickSoftware Technologies"](http://ir.clicksoftware.com/phoenix.zhtml?c=122672&p=irol-newsArticle&ID=1842379). ClickSoftware Technologies. Retrieved 30 July 2013.{{[cite web](https://en.wikipedia.org/wiki/Template:Cite_web)}}: CS1 maint: deprecated archival service ([link](https://en.wikipedia.org/wiki/Category:CS1_maint:_deprecated_archival_service))

1. **[^](#cite_ref-14)** George, Harvey; Hallberg, Niclas; Karjalainen, Samuli (2019-10-31). ["Salesforce's $1.35bn Acquisition of ClickSoftware"](https://www.mergersight.com/post/salesforce-s-1-35bn-acquisition-of-clicksoftware). *MergerSight Group*. Retrieved 2025-06-25.

1. **[^](#cite_ref-15)** Khalid, Naeem (2022-12-13). ["Why ClickSoftware 8.3 is Being Retired and How to Manage its EOL"](https://diabsolut.com/why-clicksoftware-8-3-is-being-retired/). *Diabsolut*. Retrieved 2025-06-11.

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Adapted from the Wikipedia article [ClickSoftware](https://en.wikipedia.org/wiki/ClickSoftware) by Wikipedia contributors ([contributor history](https://en.wikipedia.org/wiki/ClickSoftware?action=history)). Available under [Creative Commons Attribution-ShareAlike 4.0 International](https://creativecommons.org/licenses/by-sa/4.0/). Changes may have been made.